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Global Loan Ops Supervision & Controls - VP

Job Req ID 21348324 Primary Location New Castle, Delaware; Tampa, Florida; Irving, Texas Job Category Operations - Transaction Services
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Job Description:

The Global Loan Operations Supervision & Controls role serves as a member of a the Global Loans Operations Team within Operations Information Services Group. The Global Loan Operations Supervision & Controls team is responsible for Loans Issues Management and Oversight, process risk identification, training, and governance monitoring and reporting. The role holder’s responsibilities will cover executing internal strategies and plans to ensure Loan Operations processes and controls feed into a consolidated Loan Operations forum across functions and locations to support the proactive identification of trends and emerging themes. The role holder will engage with the Loan Operations, In-Business & Independent Risk and Control, Operations Program Management, and Loan Operations Stakeholders relating to matters including but not limited to management of issues including Corrective Action Plans, monitoring emerging risk trends and controls oversight, and translation of emerging risk trends and themes into training, operational procedures, and further corrective action plans. Additional responsibilities include initiatives on data analytics, reporting of metrics, proactive identification of emerging trends by utilizing data, and supporting the operation in identifying solutions that can improve client delivery. It should be noted that failure to proactively self-identify trends and emerging risks has the potential to impact books and records, clients or regulatory deliverables.   


  • Day to day management responsibility over 4 + FTE
  • Support the Loan Operations production leads in drafting, implementation, and oversight of Corrective Action Plans.
  • Perform proactive reviews of process and controls, supporting the Operation in performing root case analysis and translating learnings into robust Operating Procedures and training.
  • Designing, monitoring, and reporting of key risk indicators to proactively capture risk trends.
  • Creating reports, decks, data dashboards, graphs and visualizations and presenting them successfully to management using interactive reporting tools.
  • Development and administration of Loans training for Loan Operations Globally
  • Perform any other additional tasks as warranted by business requirements.
  • Provides value-added perspective or advice that contributes to the development of new techniques and the improvement of the loan documentation processes for the area.
  • Resolves complex problems where the analysis of situations or data requires an in-depth evaluation of loan procedures and industry standard
  • Makes a significant contribution to change-the-bank projects and offers solutions at an advanced level
  • Identifies loan related control deficiencies and implements appropriate procedures and solutions to mitigate any risk or control losses
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • + 4 years of relevant industry experience (preferred a subject matter expert in Loan Operations, Risk and Control, or Compliance)
  • + 4 years of management/line manager experience.
  • Experience in creating reports, decks, data dashboards, graphs and visualizations and delivering senior executive-level presentations. Extensive experience utilizing Microsoft Office (MS PowerPoint, MS Word and MS Excel) is required.
  • Demonstrated ability to track delivery of multiple priorities across multiple owners
  • Demonstrated ability to synthesize complex information, translate into business goals, and drive results with a high sense of urgency and ownership.
  • Strong interpersonal, influencing and written/verbal communications skills.


  • Bachelor’s/University degree or equivalent experience
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Operations - Transaction Services


Job Family:

Loan Documentation and Processing


Time Type:


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