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Okinawa Core Operations Analyst – JPN – TTS Client Operations

Job Req ID 21344584 Primary Location Naha, Japan Job Category Operations - Transaction Services
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The key objective of this role is to ensure effective, robust & proactive management of Core operations, which includes Client On boarding, Application Processing, Payments, Back Office Maintenance for Japan Commercial Cards business. The role offers tremendous exposure to diverse areas within the bank - enabling the candidate to develop by interacting with Product, Implementations, Regional Operations & Technologies, Account Management and other relationship teams in the region and in-country processing teams. The candidate will have the opportunity to develop expertise in all aspects of Commercial Card Operations, and will play a highly visible and vital role in supporting the businesses through its vendor partners on innovating, developing, implementing and leading initiatives relating to Operations goals and objectives. This person will work independently and efficiently to achieve high levels of productivity while ensuring best business practices are being utilized.

Responsibilities:

  • Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients.
  • Acquire expertise on complete workflow of inquiry life cycle, teams involved, and their inter dependencies. Be an active player in client experience forums in order to ensure operations are in line with resolving client issues.
  • Application Onboarding and Maintenance operations and Day 2 Reconciliations
  • Daily Settlement, Reconciliations with Associations
  • Handling of Dispute and Fraud cases
  • Act as liaison between clients and Operations for problem identification and resolution.
  • Service in SLA timeframe with error free operation
  • Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues.
  • Escalate issues to the next level of support when necessary. Always exercise leadership behaviors’ in line with the O&T Operating Principles and Leadership Standards

Qualifications:

  • 3-5 years of experience banking experience in Client Service in Transaction Services and/or Corporate Banking
  • Knowledge and experience in Card business
  • Experience in delivering client service functions to large client base
  • Strong Client Orientation
  • Strong Problem Solving
  • Strong Analysis
  • Good Team Player
  • Able to work under pressure and meet tight deadlines
  • Working knowledge of Microsoft Office products and Call Management System.
  • Effectively prioritize time and manage deadlines.
  • Ability to effectively deal with diverse personalities and backgrounds
  • Proven ability to utilize logic and systematic processes to analyze and solve problems
  • Well-developed problem solving skills necessary to research and trouble shoot client issues.
  • Expert level proficiency in Windows, MS Project, MS Office (MS word, Excel, PowerPoint etc.)
  • Must be proactive and prepared through own initiative to investigate issues with the minimum of information
  • Excellent communication with ability to engage at all levels, both verbally and through written materials
  • Self-motivated and core ability to drive result

Language Skills:

Bi-Lingual

Japanese – Native / Advanced level (Read, Write, Speak fluently)

English – Advanced level (Read, Write, Speak fluently)

Education:

  • Bachelor’s/University degree or equivalent experience

Work Location

  • Okinawa

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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