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Commercial Cards Core Operations Analyst - JPN (Okinawa) - Operations & Technology

Job Req ID 21398036 Primary Location Naha, Japan Job Category Operations - Transaction Services
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  • The key objective of this role is to ensure effective, robust & proactive management of Core operations, which includes Client On boarding, Application Processing, Payments, Back Office Maintenance for Japan Commercial Cards business. The role offers tremendous exposure to diverse areas within the bank - enabling the candidate to develop by interacting with Product, Implementations, Regional Operations & Technologies, Account Management and other relationship teams in the region and in-country processing teams. The candidate will have the opportunity to develop expertise in all aspects of Commercial Card Operations, and will play a highly visible and vital role in supporting the businesses through its vendor partners on innovating, developing, implementing and leading initiatives relating to Operations goals and objectives. This person will work independently and efficiently to achieve high levels of productivity while ensuring best business practices are being utilized.

    Responsibilities:

    • Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients.
    • Acquire expertise on complete workflow of inquiry life cycle, teams involved, and their inter dependencies. Be an active player in client experience forums in order to ensure operations are in line with resolving client issues.
    • Application Onboarding and Maintenance operations and Day 2 Reconciliations
    • Daily Settlement, Reconciliations with Associations
    • Handling of Dispute and Fraud cases
    • Act as liaison between clients and Operations for problem identification and resolution.
    • Service in SLA timeframe with error free operation
    • Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues.
    • Escalate issues to the next level of support when necessary. Always exercise leadership behaviors’ in line with the O&T Operating Principles and Leadership Standards

      Qualifications:

    • 1-2 years of experience ideally in a Financial services or corporate environment
    • Knowledge of business operations preferred
    • Knowledge and experience in Card business preferred
    • Client Orientated mindset
    • Problem Solving & analysis skills
    • Team Player who can work under pressure
    • Knowledge of Microsoft Office products beneficial
    • Logical thinker
    • Clear communicator, with proficiency in English highly desired
    • Self-motivated and core ability to drive result

      Language Skills:

      Japanese – Native / Advanced level (Read, Write, Speak fluently)

      English – Advanced level (Read, Write, Speak clearly)

      Education:

    • Bachelor’s/University degree or equivalent experience

      Work Location

    • Okinawa

      This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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