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Transformation Central PMO Business Analyst – VP

Mumbai, India

Job Req ID 23657182
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Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

Success Profile

As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:

  • Cross-Functional Collaboration
  • Credible Challenge
  • Risk Management
  • Data and Results Driven
  • Accountable
  • Adaptable


The Transformation Central PMO Enablement Specialist will be part of the CAO function and report directly to the Central PMO Global Execution Enablement Director.

The Transformation Central PMO team leads a diverse set of activities across the entire Regulatory Transformation Program including (i) managing and tracking progress against plan across multiple programs and in multiple regions and lines of business, (ii) establishing and enforcing standards and protocols for execution consistency and quality.

The Transformation Central PMO Enablement Specialist will be responsible for executing the strategy and developing product roadmaps for continuous process improvement and technology enablement of core program management capabilities.  This role is critical to the planning, prioritization, design and implementation of target state operating models and technology solutions to be adopted across the Transformation Program.  This role will be a central interaction point with senior management in the Transformation Office, Regions, Businesses, Functions, Program Groups and Technology to enable the effective execution oversight of the Comprehensive Action Plan.  A key aspect of the role is the ability to work across the programs and lines of business often at a fast-moving pace and demonstrate an ability to influence a wide array of stakeholders.


  • Responsible for designing and deploying Central PMO processes and solutions that enable program managers across the Program to execute the core aspects of their jobs more effectively, especially as it relates to Progress Management, Risks and Issues Management, Change Control, Dependency and Critical Path Management, and Financial and Resource Management
  • Play a lead role in evolving and enhancing program management capabilities across Businesses and Functions
  • Partner with the Program PMO teams to ensure high-quality and on-time delivery of key program execution management information
  • Develop and maintain program-wide product vision and roadmap
  • Enhance the stakeholder interaction model to further evolve accountability structures, decision rights, communication strategies, and stakeholder engagement models
  • Establish protocols for developing Central PMO standards, procedures and business requirements, and for creating, prioritizing, grooming and maintaining a backlog of issues and target state enhancements​
  • Work with the Global Enablement Lead and Central PMO Process Leads on the development, triage and grooming of issues and enhancements​
  • Play a lead role in documenting Central PMO standards, procedures and business requirements in accordance with established protocols in close coordination with Central PMO Process Leads
  • Partner with Technology as a central point of contact throughout the planning, design, build, testing and release of Central PMO technology solutions
  • Create and maintain training documentation and facilitate training sessions for large numbers of Cross-Enterprise Transformation stakeholders
  • Become fluent in applicable enterprise-wide policies and standards for program management and ensure target state processes and tools remain in compliance
  • Maintain process and program documentation including for internal audit purposes
  • Build and manage relationships with key stakeholders and organizations (e.g., Program and Business PM/PMOs, Cross Enterprise Transformation Leads, Operational Execution Leads, Technology Leads etc)
  • Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence
  • Deliver appropriate and effective communication that is fit for executive and regulatory level reporting


  • 6 -10 years of experience
  • Management consulting, high-intensity work experience highly desirable
  • Strong data analysis and data transformation skills, ability to work with large sets of data using Excel and Tableau
  • Ability to understand complex issues and devise practical solutions
  • Ability to create executive level presentation materials, conveying information in a clear and impactful way
  • Excellent communication skills
  • Solid understanding of project management and PM/PMO responsibilities
  • Experience with project management tools
  • Strong interpersonal skills, track record of managing and working with a broad spectrum of internal clients / stakeholders
  • Self-starter who brings high sense of urgency to assignments and goals
  • Comfortable with ambiguity and change
  • Strong listening skills and ability to engage at the senior management levels
  • Financial Services Industry is a plus


  • Bachelor’s/University degree or equivalent experience, potentially Masters degree


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Usman B.

Usman B.

“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”

Risk & Controls Transformation Lead
New York

Cynthia D.

Cynthia D.

“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”

Mexico Transformation Head

Dan F.

Dan F.

“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”

Data Operating Model and Governance Program Lead
New York


Shahzad A.

“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”

Data Tooling and Capability Head

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