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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Senior Vice President- Finance Program Group Manager

Job Req ID 22497374 Primary Location Mumbai, India Job Category Project and Program Management
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SVP, Program Group Manager

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi’s businesses and operational units. Our diverse profile of products and services touches every Citi employee.

Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

SVP, Program Group Manager

Finance & Risk Shared Services (“FRSS”) is a key department within CSS, providing operational support to Corporate Finance.  Working within FRSS, the Program Group Manager is accountable for management of complex/critical/large professional disciplinary areas and will deliver results through the management of a team of project mangers.  The role will encompass program management and delivery of related projects, including responsibility for multi-region and global programs.  The successful candidate will use their stakeholder management skills to develop strong relationships with senior stakeholders to effectively deliver the program and projects on time and within budget.  This will require close partnership with colleagues and stakeholders in other areas, such as finance, technology, operations and the business.  The successful candidate should be comfortable interacting with MD-level stakeholders and leading the Mumbai-based project team.

Key Responsibilities:

  • Drive the overall direction, coordination, implementation, execution, control and completion of a specified program or programs ensuring consistency with Citi project and program management governance.

  • Support planning, directing and coordination of day-to-day activities of running a program including creation and maintenance of relevant program and project artefacts

  • Assess the creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

  • Escalate program risks to the Program Director, or Program Sponsor, when appropriate.

  • Manage assigned program/project resource based in other locations

  • Ensure adherence with all Citi PM policies and procedures.

Critical Competencies:

  • Demonstrated capacity working in highly pressured & volatile environments

  • High proficiency in English and including the ability to communicate clearly and concisely to senior management, including production and effective use of dashboard reports

  • Strong communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas.

  • Ability to assess program risk potentials and discover potential problems before they occur.

  • Ability to resolve complex problems, where expertise is required to interpret against policies, guidelines or processes


  • 10+ years of experience in program management, ideally in financial services

  • Must have US work authorization, we are not sponsoring visas for this role

  • Experience in interaction at Board/Executive management level of businesses

  • Experience of successful program delivery of tax, finance, regulatory or accounting projects

  • PMP or PRINCE2 certification strongly preferred

  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

  • Must have 10+ years of experience in program management, ideally in FINANCIAL SERVICES.
  • Must have experience of successful program delivery of TAX, FINANCE, REGULATORY AND ACCOUNTING programs/projects
  • PMP or PRINCE2 certification strongly preferred
  • Must have experience in interaction at executive management level of businesses.
  • Bachelor’s/University degree or equivalent experience, potentially Masters degree


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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