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Remote Relationship Manager - NRI

Mumbai, India| Remote

Job Req ID 22481202
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Overview

Our best-in-class Relationship Managers have a relentless client focus and play a pivotal role in driving Citi’s Wealth proposition and strategy. They consistently exceed their client’s expectations by being dedicated, passionate and innovative. Our employees are expert relationship builders able to own and respond to the increasingly complex needs of their clients because our clients expect only the very best when it comes to the management of their wealth.

Success Profile

  • Achiever
  • Communicator
  • Proactive
  • Problem Solver
  • Personable
  • Confident

Responsibilities

Role Outline/Job Summary

  • To acquire NRI customers with a focus on sourcing profitable accounts through well-defined engagement process leading to significant balance built-up.
  • Acquisition focus based on client need rather than offer based.
  • To drive and track quality of portfolio in terms of balance, NRV build up, Digital penetration and revenues.
  • To identify investment related opportunities for pammed clients and cross-sell existing products.

Business / Dept Objectives :

  • Sourcing of quality NRI accounts leading to a healthy portfolio.
  • Relationship Management for Affluent segment customers
  • Driving balance built-up through consistent engagement.
  • Enable 100% customers onto Citi online digital channels: Automated Clearing House, Citi Global Transfers, Faster Payment Services.

        .  Refer/source investment and insurance products basis client requirements.

Core Responsiblities :

  • To acquire NRI accounts with a minimum ICV of INR 200,000 and drive balance build up thereafter.
  • Acquire NRI customers remotely through voice/chat interactions for leads received.
  • Manage set of pammed customers for all financial and non-financial requirements.
  • Achieve FX throughput targets.
  • Consistency in delivering sales target both in terms of volume and value.
  • Focus on early and consistent engagement with customers thereby leading to higher remittances and balance build up.
  • To be updated with Citi and competitor product offerings.
  • Driving remarkable customer experience leading to balance built-up.
  • Focus on minimal errors pertaining to client application form/documents thereby reducing TAT for account opening.

Day-to-day responsibilities :

  • Adherence to predefined sales process.
  • Adherence to all regulatory & compliance guidelines.
  • Ensure timely completion of CDD/Overlay/APF & AIR reviews.
  • Adherence to OWS policy.

Financial Budgetary :

  • Acquire 480 RCAs per annum with average ICV of INR 200,000/account.
  • Meet the SOP goals on FX
  • Grow RCA balance sheet by 15%

        . Grow Acquisition by 20%; NTB contribution at 70% and CG/CP at 40%

Individual Contributor (IC)/Managerial

  • Individual Contributor

Key Deliverables:

  • Consistency in delivering sales targets.
  • Driving portfolio quality through early client engagement leading to higher remittances and balance build up.
  • NPS > 35% and quarterly average NPS score of 8 and above.
  • Digital channel penetration of 80% and above.

Percentage of Travel:

                             Yes, 10% of the Time       

Relocation: No

Other: Will be working in shifts

Education:

Graduate from a recognized University

Experience:

7-8 year sales experience

Certifications:

NIL

Skills:

  • Fluent in English
  • Good communication skills
  • Passion towards Sales
  • Team player with a positive attitude
  • Good telephone etiquette & soft skills
  • Customer centric attitude

Other:

Knowledge about Banking Industry will be an added advantage.

ORGANIZATIONAL RELATIONSHIPS

Reports to Direct: Sales Supervisor

Supervises

Direct:

-

Matrix:

Partnerships

Internal:

Operations

External:

DEVELOPMENT

Career Progression:

To move to a Sales Supervisor role, in a Team Leader position,

COMPENSATION

Bonus/Incentive Eligible: Bonus

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Job Family Group:

Consumer Sales

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Job Family:

Field Sales

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Spotlight: Relationship Manager Values

  • Spotlight: Relationship Manager Values

Success Stories

Get inspired and hear what employees who started their careers in Relationship Manager have to say about Citi

Irina

Irina

Senior Vice President, Sales Team Leader, CPC Relationship Manager
Tenure at Citi: Just over 7 years

Learn more

How did you begin a career as a RM?

I always loved working with people and helping them to solve their issues. I focused on this when choosing my career . I wanted exposure to clients and to be responsible for managing relationships with them. Before Citi, I was managing relationships for institutional clients. When an opportunity arose to become the relationship manager for individuals here, I didn’t hesitate. This role feels more personal, more energetic and more proactive than being a relationship manager for pension funds.

What does your day-to-day job entail and what do you like most about it?

Every client is different, their needs are different and the solutions I offer to each of them are different. My job consists of providing my clients with the investment solutions that are in line with their risk-return objectives. I also manage a team of relationship managers and make sure that they deliver the best value for their clients every single day. The beauty of my job is that every day is absolutely different and I love it.

What do you enjoy most about your role?

I love the drive, energy and freedom to do my work the way I want and deliver results my way. I love working with clients who are driven, successful and ambitious. I love my job because it makes me a better version of myself and gives a deep sense of fulfillment.

What skills have you gained as part of your job?

You have to be an excellent communicator and a good listener. You have to be empathetic, flexible, adaptable, curious, determined, energetic and passionate.

What advice would you give to someone looking to become a RM?

Love working with people. Remain calm and optimistic no matter what, be ready to accept mistakes and learn from them, and be proactive and focus on building trust with your clients. When you have trust, the rest will unfold naturally.

What makes Citi a good place to work?

When you start working here, you will never want to leave. Citi is more than just an employer; it’s family. The people you work with will make you feel at home. In addition, Citi invests heavily in its employees and organizes a wide range of international programs to make sure its people are well-developed and motivated.

Do you take part in any volunteering or special programs?

I love motivating and inspiring people. Outside of my work for Citi, I am a qualified life coach. I combine my passion for inspiration with my coaching skills, and I now run monthly “Happiness Booster” sessions for women in our business. I am also a regional ambassador for “Forward Compatibility” and run regular workshops to promote continuous self-development and growth.

Timothy

Timothy

Relationship Manager
Tenure at Citi: Citi: 11 years

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How did you begin a career as a RM?

I started as an auditor but soon felt the daily activities of the job didn’t fit my personality. A friend suggested I consider the role of a relationship manager in personal banking since I tend to enjoy dealing with people.

What does your day-to-day job entail and what do you like most about it?

My daily activities normally start with meetings with asset class specialists about the markets. Then I move on to discussions with clients on the phone or over a meal. I like being able to find the right match and balance between my clients’ needs and the financial markets.

What do you enjoy most about your role?

I enjoy talking to my clients about themselves. Learning about how they first started out as budding entrepreneurs and junior executives or professionals. Hearing about the journey that’s taken them so far. Their success not only helps me better understand them as unique individuals but is also inspiring. It motivates me to achieve the same for myself.

What skills have you gained as part of your job?

Patience and understanding. Not so much with market timing but more so with the many different personalities I work with in our industry.

What advice would you give to someone looking to become a RM?

You don’t need to be the most charismatic and sociable individual to succeed as a RM. That could be a bit of a misconception. It’s more important that you have the tenacity to pick yourself up again and again when you fail because you will likely hit many frustrating roadblocks along the way.

What makes Citi a good place to work?

The people.

Do you take part in any volunteering or special programs?

As part of Citi, I’ve participated in a community program to help teach kids with learning disabilities.

Wang Wan

Wang

Relationship Manager
Tenure at Citi: 9 years

Learn more

How did you begin a career as a RM?

I started as a banking associate for service. I went through two years of rotations as a cash teller, greeter, service banker and a service relationship manager. Eventually, I chose to move to sales. It was a smooth and easy transition for me because I knew Citi’s culture, system and client-facing style. I was a personal banker for one year. Then I became a relationship manager for three years. Today I am a private client relationship manager.

What does your day-to-day job entail and what do you like most about it?

My typical day starts with a morning huddle – we have scheduled days for treasury, investments and insurance updates every week. After the huddles I will sit down and plan my day. I jot down all the things I have to complete and prioritize them depending on their urgency and importance. I will usually have 2-3 appointments arranged daily. I touch base with all my clients frequently to update them on the markets and their portfolios. I really like winning each pitch and the sense of accomplishment with the closing of each transaction.

What do you enjoy most about your role?

The trust and relationship established between clients and myself.

What skills have you gained as part of your job?

The ability to communicate well. Every meeting with the client is very precious and I have to learn to convey complex information in a professional and jargon-free manner. That means tailoring my communication style is extremely important. Over the years, I have learned how to communicate differently to different groups of clients in order to gain their trust. I take pride in delivering a well-structured, accurate and clear proposition.

What advice would you give to someone looking to become a RM?

A relationship manger role has a very steep learning curve. The market is constantly changing and client demands and expectations are increasing. You need to be ready to invest time to understand the markets and establish relationships with hundreds of clients – convincing them to buy into your ideas. It takes a lot of effort, time and perseverance, and the most challenging part of the job is to deal with countless rejections and learning how to overcome them.

What makes Citi a good place to work?

It’s not a cutthroat environment, so we respect each other’s client lists – which means you can focus on the real important things in the daily job. Citi’s attractive compensation package and rewarding benefits are strong factors for me as well.

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