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Assistant Vice President , ICM In - Business Quality Assurance - Data Engineering & Process Automation Engineer- Hybrid

Job Req ID 24718547 Location(s) Mumbai, India Job Type Hybrid Job Category Decision Management
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It’s an exciting time to be joining Citi with the growth of the Institutional Credit Management (ICM) department. The objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise.

Wholesale Credit Risk (WCR) In-Business Quality Assurance is Citi’s first line partner that helps to safeguard the organization by supporting management efforts to maintain a consistently effective control environment across the Wholesale Credit Risk Framework. In-Business QA is the tool in our risk management toolbox that keeps us sharp. It offers an independent assessment of wholesale credit key controls and confirms if we are adhering to our prescribed standards and wholesale risk management best practices. We offer controls and credit expertise, promote critical thinking, and provide credible challenge to enable the effective and consistent management of wholesale credit risks. Together with our business partners, In-Business Quality Assurance (QA) function aims to drive proactive self-identification of issues and remediation of control gaps by Business Accountable Executives, thereby improving consistent adherence to WCR policies, standards, and control standards. To quote our CEO Jane Fraser, 'we strive for client excellence, controls excellence and operational excellence' and Business QA has a pivotal role in driving that focus on excellence.

This role reports directly to the ICM Quality Assurance Innovations Director for Wholesale Credit Risk.  The objective of the WCR Quality Assurance Innovation team is to provide technology solutions, optimisation, design thinking and automation to the wider group. The purpose is to increase the capability, capacity and quality of the overall ICM Quality Assurance group, while decreasing operational risk, inefficiencies and time-to-market for the QA outputs.

Key Responsibilities:

  • Research, design, build, document, test and deploy innovative tools and techniques for automating and re-engineering manual processes using multiple technologies.
  • Assist in training the In-Business Quality Assurance team in Automation tools and best practices.
  • Utilise JIRA and Confluence to provide full transparency of the development lifecycle and solution documentation.
  • Collaborate on building and executing as a team on a multi-stream Innovation Roadmap. The scope of this will cover small scale tactical solutions ranging to large multiyear technology deliveries.
  • Champion data driven insight, front-run ideas and manage the build of POC’s to test limitations of technologies.
  • Promote knowledge sharing, collaborative working and development best practices across In-Business QA.
  • Apply agile principles to support ongoing efforts and periodic assessment of IBQA practices with the aim of continuous and timely improvement of technology, processes, and procedures while providing increased transparency.
  • Support the Global Head of WCR In-Business QA on internal projects and initiatives.
  • Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives.
  • Travel (less than 10%).


  • Hands-on experience implementing or delivering data automation, process automation or delivering similar value in the finance or technology space.
  • Experience of automation, ETL pipelines  and data engineering using  tools such as KNIME, Alteryx, Tableau-Prep, Power-Query
  • Experience of working across automation in Microsoft products (Sharepoint, Excel, PowerPoint,  Word etc)
  • Experience of creating and maintaining Macros in Excel
  • Demonstrable knowledge of the full software development lifecycle.
  • Knowledge and participation of agile practices.
  • Experience of analysing and presenting the analysis in a suitable format.
  • Experience of delivering innovation value within data automation, data visualization or process automation.


  • The ability to decompose problems or processes, analyse suitable tools or technologies, and propose solutions.
  • Hands-on attitude – test and learn approach, fail-fast and iterate.
  • Agile thinking & critical assessment of ideas.
  • The ability to think at both a tactical and strategic level – ensuring we can deliver in a fast, iterative approach while remaining aligned to strategy.
  • Strong planning and communication skills.
  • Self-motivated, independent and detail oriented.

Qualifications/Technical Skills:

  • Degree in Business, Computer Science, Software Development, Statistics, Informatics, Information Systems or another quantitative field.
  • Data Tooling: Experience of working with automation toolsets similar in nature to – KNIME, Alteryx, Excel Automate (typescript), Excel Macros, Power Query, DataIku, Python, VBA, SQL.
  • Application/Solution design, ETL, Automation, Visualization, Project Management

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today


Job Family Group:

Decision Management


Job Family:

Specialized Analytics (Data Science/Computational Statistics)


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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