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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Branch Operations Manager - Central

Job Req ID 20243208 Primary Location Mumbai, India Job Category Operations - Core
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  • The primary responsibility of the individual is to work closely with Country Branch Operations Head in achieving the goals related to driving  efficiency in execution of branch processes through process streamlining and standardization , repository creation and tracking of key branch operations metrics and deliverables

Responsibilities:

  • Being the central one point contact for the branches on branch operational items including regulatory compliance and vendor (Third Party Relationship) governance
  • Driving key central activities like mandatory displays , regulatory submission and internal reviews.
  • Responsible for creation , maintenance of Branch scorecard for India consumer branches and provide insights , qualitative inputs on outliers and other areas of concern.
  • Work along with Regional Area operations and Service Heads to reevaluate current model of branch banking and reducing transaction volume at branches through digitization and offload to self-serve channels resulting in delightful client experience and operational efficiency
  • Create and manage process repositories, deviation tracker and key reports necessary for providing overall governance on Branch operations
  • Responsible for providing support for operations activities in the Branch Channel segment.
  • Perform routine operational and administrative work; Day-to-day actions are focused on administering defined procedures, analyses and report preparation and submit work to senior team members for review / approval

Qualifications:

  • Knowledge of Retail Banking.
  • 2 years relevant experience

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Job Family Group:

Operations - Core

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Job Family:

Branch Operations

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Time Type:

Full time

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