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AVP, Business Workflow SDLC Operation Analyst, Enterprise Scenario Group

Job Req ID 22538933 Primary Location Mumbai, India Job Category Project and Program Management
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The Program Management Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
  • Assists with business case, review business requirements, gap analysis, feasibility study in long term benefit, requirement and solution review with stakeholders.
  • Finalizes the project plan with stakeholders and track closely for successful project delivery.
  • Implements advanced strategies for gathering, reviewing and analyzing data requirements.
  • Meets with end users to understand business needs, write requirements, conduct walk throughs on requirement documents and obtain Project Sponsor, Product and Operations approvals.
  • Reviews Functional Requirements to Business Requirements to ensure Technology has understood and met the end users’ needs/expectations.
  • Prioritizes requirements and create conceptual prototypes and mock-ups.
  • Partners with Technology, Product and Operations Management Teams to prioritize delivery of key projects.
  • Masters strategic business process modeling, traceability and quality management techniques.
  • Applies best practices for effective communication and problem-solving.
  • Successfully compete for the most sought-after business analyst jobs.
  • Leads team of business analysts and testers to achieve on-time and with-quality production delivery dates for system enhancements for multiple Cash projects.
  • Collaborates with Technology on any project delays, risk assessment and risk mitigation plans.
  • Performs project Status reporting to Project Stakeholders, Product and Operations Partners.
  • Prepare Post project MIS, lessons learned and conduct continuous process improvement reviews.
  • Understand the bank environment and compliance and regulatory requirements.
  • Work with regional and global team and implement the best standards across teams.
  • Ensure creation of program plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
  • Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years of experience managing or participating in projects and teams within the finance and 2 years in a professional management role


  • Bachelor’s/University degree or equivalent experience

The Risk Portfolio & Process Management Team is a function under Market Data Management and Production Integration Team within Enterprise Scenario Group accountable for designing and delivering the effective solution enhance/re-engineer risk processes. This team supports the enhancement works including architect designing for Enterprise Scenario Group and Market Data Management.

The Enterprise Scenario Group, a part of Citi Risk CRO for Finance Group, is accountable for managing the centralized scenario model development, scenario variable inventory management, process architect and management.

AVP, Business Workflow SDLC Operation Analyst, Enterprise Scenario Group

This position is responsible for Appian workflow production process support, a part of FinCRO Appian workflow central production functional support team. 


  • Support Appian workflow production operation.
  • Support the set up the production support process.
  • Document/update the operation procedure doc.
  • Responsible for L1 and L2 support.
  • Collaborate with L3 support (infrastructure support and Appian dev support).
  • Support UAT and production deployment.
  • Prepare release communication.
  • Prepare user guide.
  • Interact with workflow end users to respond swiftly and effectively.
  • Effectively track and explore remediation.
  • Daily and weekly review production support status and issues that need to be escalated.
  • Collaborate with Operation Support Team in US EST zone to ensure 24 hour production support coverage.
  • Integrate codes and collaborate with the developers.
  • Merge requests.
  • Branch creation for the code check-in.
  • Build the codes leveraging Jenkins.
  • Deploy packaged codes using BMC RPM.
  • Identify the root cause of any failures in the build.
  • Resolve issues from the failed steps.
  • Setup the CICD pipeline to automate the Test cases.
  • Track all the change request tickets for every deployment.


  • Requires a bachelor’s degree.
  • 3+ years of business operation and customer service experience.
  • Knowledge and working experience of ServiceNow, workflow operation.
  • Ability to build strong client relationships / business partnership, and to thrive in uncertainty.
  • Ability to pay attention to detail; be able to respond quickly for issues raised by the end users; and effectively track the issues collaborating with other teams to resolve them or escalate them properly.
  • Must be a self-motivated, self-starter who can independently handle tasks with little oversight.
  • Strong organizational and communication skills with the ability to study and familiarize Citigroup’s framework including policies, standards, procedures, guidelines and training to provide optimal business solutions.
  • Technical writing skill and experience.
  • Citi Production Support or Technology Operation experience is a plus.
  • Hands-on experience with Bitbucket.
  • Proficient with git and git workflows
  • Working experience on Jenkins and BMC RPM
  • Knowledge on Unix, shell script
  • Experience on Automation pipeline
  • Problem solving attitude and experience
  • Working knowledge of database and SQL
  • Cloud service platform knowledge is a plus


Job Family Group:

Project and Program Management


Job Family:

Program Management


Time Type:


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