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Area Director West, Mortgage Business

Job Req ID 22579409 Location(s) Mumbai, India Job Category Consumer Sales
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Area Director West, Mortgage Business, this role is a manager of managers role. To source business in the right mix as required by the bank and in turn grow the balance sheet, revenue, and profitability of the Mortgage Business for West region. Ensure high customer satisfaction (NPS), effective people management and strict adherence to code of conduct and compliance processes. Manage the Sales team and ensure business growth in the right manner with the right mix of products and cross sell. In turn manage the internal and external partners to facilitate the monthly volumes and maintain a healthy relationship. Lead the team with the right code of conduct and adhere to all laid down processes, keep the team motivated which in turn leads to low attrition and maximum productivity.

Key responsibilities

  • Formulating development strategies to meet current & future growth requirements to ensure attainment of revenue goals
  • Focus to grow Mortgage balance sheet and in turn increase the revenue and profit for the business year on year.
  • Hold on to the exiting book by retaining existing customers through enhancements and other service gesture to hold attrition.
  • Creating a dynamic environment that fosters development opportunities by motivating high performance amongst team members.
  • Partner with Credit, Risk and Operations team to manage end to end customer expectation and customer satisfaction.
  • Manage Developer Relationships and ensure timely approval of new launched projects.
  • Mange Third party distributor relationship ensuring they meet Bank’s compliance requirement.


  • 11 yrs. + experience in managing teams and multiple geographies.
  • Able to manage large team with different levels of reporting, subject matter expert to understand the day to day working of the Business, good people connect to manage team and stakeholders, People Management, Legal and Technical expertise are a must.


Job Family Group:

Consumer Sales


Job Family:

Consumer Product Sales


Time Type:

Full time


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