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Compl AML KYC Analyst 2

Mumbai, India

Job Req ID 22444271
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Overview

Our international footprint will give you access to unique intelligence and decades of experience. And by joining our Anti-Money Laundering team – one of the most international areas at Citi – you will touch every aspect of the company and make critical decisions for our clients, for your career, for every employee, and for the business.

Success Profile

  • Analytical
  • Detail oriented
  • Leadership
  • Communicator
  • Relationship expertise
  • Persuasive

Glassdoor Reviews

“Citi has an inclusive, diverse culture that promotes working with local communities and charitable giving. Flexible work schedules and good benefits.” AML Analyst, St. Louis, MO
“Great training in state of the art technology & methodology. Supportive and positive reinforcement from upper management. Great opportunities for bilateral and upward career growth within the organization.” Senior AML Compliance Analyst, Tampa FL
“Good place to gain broad exposure in KYC and AML compliance.” Senior Compliance Analyst, New York NY
“Citi has is such a large, global company that the possibilities are endless when it comes to advancing your career. There are many different ways to learn about each specific area of the business and this prepares you for your next role or even your next company.” Control & Compliance VP, Brandon FL

Responsibilities

Job Description: The CCB KYC BSU is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.

Job Background/context: Citi AML/KYC policy requires due diligence to be conducted for every Customers of Citi.  This Due Diligence is to be performed for all new and existing customers. The Due Diligence is documented on Customer Acquisition Due Diligence (KYC RECORD) form. The KYC RECORD Document outlines important information about the customer’s KYC profile. 

The KYC Checker will be responsible for checking the KYC records submitted by KYC maker for accuracy and adherence to Global KYC policy and local requirements.

Key Responsibilities

Organizational

  • Support Operations Head, Team Lead, and case managers in the completion of KYC records.
  • Support Ops Manager in the performance appraisals process for junior staff and assess their developmental needs
  • Develop coverage/succession plan for out of office/ holidays and vacation scenarios
  • Provide continuous support for CCB colleagues, RMs, Sales Assistants in KYC related questions

Operational

  • Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
  • Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
  • Meet Case Managers on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
  • Acts as expediter for chasing up 1st level escalations within the BSU organization
  • Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
  • Act as the country coordinator (or participate actively when the CM is the country coordinator – a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters
  • Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
  • Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary
  • Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
  • Conduct calibration sessions to standardize knowledge across SCMs
  • Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
  • Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
  • Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
  • As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
  • Monitor and track KYC documentation completion to ensure minimal past dues
  • Monitor metrics and provide information to respective business regarding coming due, past due, expired cases.
  • Monitor the pipeline of work daily (e.g. coming due) and ensure actioned as per agreed timelines
  • Provide support and cover to the SCMs within BSU on generic activities such as Checker Hub

Communication / Reporting

  • Manage upward communication – Huddle updates, escalations, issues/ concerns etc.
  • Track and report time log (CMs and Case Researcher) daily
  • Monitor operational metrics required for management level reporting
  • Accurate time tracking in the PTS system

Knowledge/Experience:

  • 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
  • Good command of reading and writing English.
  • Good PC skills with ability to pick up new software systems.
  • Co-operative, proactive with high sense of responsibility & teamwork
  • Ability to work under pressure and in a volatile environment
  • Attention to details with high accuracy in work; Strive for process improvement.
  • Display the ability to prioritize effectively to meet routine processing deadlines
  • Flexible enough to work as per Business timings.
  • ACAMS certified (an advantage)

Qualifications:

  • University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.

Skills:

  • Proven ability to work independently and be self-starter
  • Exceptional organization and process management ability
  • Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
  • Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy
  • Strong analytical skills and time management skills, excellent attention to details
  • Excellent written and verbal communication skills and aptitude in communicating with senior management
  • Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
  • Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
  • Ability to work well under pressure and tight time frames
  • MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
  • Pro-active, flexible, have good organizational skills and must be team player.
  • Ability to work in a dynamic environment

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Job Family Group:

Compliance and Control

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Job Family:

Business KYC

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Innovation Through Diversity

  • A Day in the Life at Anti-Money Laundering: Naomi Ferdinand

    Interested in learning more about working in Anti-Money Laundering at the world's most global bank? Hear from our employees as they share their stories and insights.

  • A Day in the Life at Anti-Money Laundering: Rose Sayre

    Interested in learning more about working in Anti-Money Laundering at the world's most global bank? Hear from our employees as they share their stories and insights.

Success Stories

Get inspired and hear what employees who started their careers in AML have to say about Citi

Lucie Riakos

Lucie

AML Compliance Risk Management Officer
Tenure at Citi: 3 years

Learn more

How did you begin a career in Compliance/AML?

I fell into AML when I was working for another financial institution as a support person for a Relationship Manager, which included KYC support. Very quickly the KYC/AML component took over the role, and I decided to develop my expertise in AML by obtaining formal AML qualifications (ACAMS, AFMA AML/CTF diploma).

What does your day-to-day job entail and what do you like most about it?

There is a lot of variety as I have an advisory role, which essentially means that I provide advice to the business on ML/TF/sanctions risks in connection to what they do. We sit on many governance meetings held by various business lines, and also have business meetings on a specific client or product where AML oversight is required. Our function also reviews a lot of documents, including KYC escalations, policies, and procedural documents, and any exception to these must be approved by our team.

What do you enjoy most about your role?

I really enjoy the variety in the role and the fact we have so many internal stakeholders. There are lots of opportunities to learn about banking products and operations.

What skill set does someone working in this kind of area need?

Technical knowledge of the AML regulatory and risks environment and understanding how payments/banking products work is essential. Good analytical and writing skills are also important, as we write and review a lot of data and documents. I find it valuable to be inquisitive – part of our job is to ask a lot of questions to understand what you are being asked to provide advice on. Finally, creating positive relationships with stakeholders is beneficial, as we need to engage, challenge, and develop a sense of trust with the business to achieve a true partnership.

What advice would you give to someone looking to break into a career in AML?

The AML sector is a competitive one, as it is in high demand as more focus is placed on AML compliance. Having AML-related qualifications such as the ACAMS certification, qualifications in financial crimes or AML helps.

Where can a career at Citi take you?

As Citi is global bank, it is possible to transfer to other roles in our regional hubs or even at global head office in the US!

What makes Citi a good place to work?

What I like about working at Citi is the fast-paced environment; there is always something going on. Citi offers me flexibility and is supportive of my work-life balance. I also like the little perks such as company discounts and the free gym!

Nuri Burak Ulusoy

Nuri

Operational Risk Manager/ AML M&I Managers Control Assessment (MCA) Program Lead
Tenure at Citi: 7 years

Learn more

How does your role/department impact the larger organization?

My department is responsible for governance of the Managers Control Assessment process for all AML monitoring and investigations functions, which is the medium mechanism for the company to execute their controls. Our coverage is global.

How did you begin a career in Compliance/AML?

I started as an AML analyst. I am native Turkish and, at that time, CSC Poland was looking for Turkish speakers for a migration on AML monitoring from Turkey to Poland.

What does your day-to-day job entail and what do you like most about it?

My current position is a self-contributor role. On my day-to-day work, I need to ensure that all required reports are generated on time and shared with the senior management. Since our program is the main control program within Citi, it is critical that reports are produced correctly and delivered in timely manner.

What do you enjoy most about your role?

I like to speak with different people all around the globe. Moreover, my role allows me to have insight into all processes in functions supported by us. The exposure to the whole AML environment gives me a helicopter view of the AML Department. At the same time I have the opportunity to see the details of all teams and processes, which allows me to gain a greater knowledge and perspective on AML in Citi.

What skill set does someone working in this kind of area need?

You need to have analytical skills. You need to be open and have a transparent approach. Since you are going to be in contact with several people all around the globe, you need to be patient. It would be beneficial to be self-initiator and persistent. Sense of ownership is valuable as well; any idea, even the best, can be forgotten if not driven with confidence.

What advice would you give to someone looking to break into a career in AML?

Be focused, be analytical, be innovative, and continue challenging during your investigations. Own your initiatives and don’t limit yourself. Try to understand and learn more about the organization while improving your network among different departments.

Where can a career at Citi take you?

I want to give an example here to show you the scale of the opportunity. My Belarusian direct report moved to Poland to study and then got employed by Citi as an AML analyst. He moved forward in his career and he got a position in the AML Quality Assurance team. He was sent to Geneva for 3 months assignment to support the process. He was very successful, hence was offered a position there. That meant he was to be the very first QA team member there. After two successful years in that position, he moved to a compliance role with a promotion.

What makes Citi a good place to work?

Citi is good place to work due to several reasons. It is truly a multi-cultural organization. Regardless of your position, you are always in touch with people from all around the world. That leads us to the second reason. Citi is truly a global organization, having locations and branches in many countries. Having those two major properties, Citi is one of the best employers, offering almost limitless development opportunities to its employees.

This is just a small example from the huge Citi world; therefore, Citi is not only a good, but a great place to work!

Do you take part in any volunteering, special programs, or leadership development opportunities and/or participate in any Employee Networks?

It is pivotal and highly encouraged to any Citi employee to be active and use opportunities provided by Citi. Personally, I have actively participated in the volunteering week for the last 5 years. I had the chance to attend several self-development courses and special programs.

I have completed many Citi course trainings offered to me. I was also selected in 2016 to participate in I Lead – AVP program, which is a special curriculum for high-performance AVPs from various business functions who are gathered and given assignments to real applicability projects with the task of proposing solutions.

I co-chair Citi Pride Network for CSC Poland. At the moment of filling this questionnaire, our network is still under establishment, but surely not for much longer! I also take active roles in Poland disABILITY and Poland Multicultural employee networks.

Przemyslaw Goldyn

Przemyslaw

FIU Senior Manager (VP)
Tenure at Citi: 3 years

Learn more

I graduated Management in Warsaw School of Economics (specialization, Human Resources Management) with a master’s degree. In 2016, I obtained ICA International Advanced Certificate in AML issued by International Compliance Association.

How does your role/department impact the larger organization?

My department is responsible for transaction monitoring. Our main responsibility is to mitigate the risk of laundering money and terrorist financing.

How did you begin a career in Compliance/AML?

Before I joined Citi, I read a lot about the global issue of money laundering and I decided to continue my career in this area. Additionally, I met a person who recommended Citi as a great employer. When I noticed that Citi in Poland has AML department, the choice was simpler.

What does your day-to-day job entail and what do you like most about it?

I am responsible for six teams that monitor transaction for GCB clients in NAM. The thing I like most is the cooperation with people and looking for improvements in current process.

What do you enjoy most about your role?

As I mentioned earlier, contact with people and looking for improvements. Additionally, I like that each day there are new challenges; therefore, my work is never boring.

What skill set does someone working in this kind of area need?

Ability to manage and develop people.

What advice would you give to someone looking to break into a career in AML?

Even if you don’t have experience in AML, don’t be afraid – apply! We will teach you how to be a great expert in AML.

Where can a career at Citi take you?

Sky is the limit. In AML, you have a chance to learn many things from AML process by reporting to managing people. Everything depends on you how you want to use this knowledge.

What makes Citi a good place to work?

Atmosphere, open-minded people, many opportunities to develop, and many interesting challenges every day.

Rose Sayre

Rose

Lead Investigation Risk Analyst - VP
Tenure at Citi: 9 years

Learn more

How does your role/department impact the larger organization?

My team provides long-term trend analysis to support improvements to the overall AML monitoring program. This impacts Citi as a whole by ensuring we meet our regulatory and stakeholder commitments to have a robust, efficient AML program.

How did you begin a career in Compliance/AML?

Prior to working in AML I had worked in mortgage documentation review and check fraud monitoring. Due to my experience in risk management and my technical skills, I was hired to the production support team for AML.

What does your day-to-day job entail and what do you like most about it?

My day is usually split between preparing analyses for presentation and meeting with senior management/compliance officers to share our findings.

What do you enjoy most about your role?

There’s always something new to learn in AML.

What skill set does someone working in this kind of area need?

Since my role is focused on data manipulation and presentation, a strong skill set in SQL, SAS, Excel, PowerPoint, and other manipulation and presentation tools is necessary.

As far as soft skills, being self-motivated, good organization skills, and an inquisitive mind.

Where can a career at Citi/AML take you?

Anywhere! There are tons of opportunity across Citi’s many offices and lines of business.

What makes Citi a good place to work?

Citi has a great culture that emphasizes work-life balance and a wide range of opportunities for personal growth.

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