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TTS Account Mgmt Sr Specialist-VP

Job Req ID 21300984 Primary Location Montreal, Canada Job Category Institutional Sales
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Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve

The core function of the role is to service and expand key corporate client portfolios for cash and card  management with a focus on Purchase and Virtual Card Solutions with numerous key customers.  The job reports into the Head of Account Management.

Function background/context:

-The core of the role is to maintain client satisfaction, support and drive growth within the portfolio including program growth initiatives, while at the same time working to create a more efficient program and reduce the cost of service delivery to all clients.

-The role will require an proactive monitoring and management of program metrics to achieve objectives.

-Work will include regular client meetings to identify new cardable solutions, solve problems, maintain service levels and address strategic issues.

- Work includes on-site engagement in both English and French environment at multiple client locations. 

-This role requires the engagement and leadership of a diverse set of internal partners to deliver services and solutions and will require leadership of internal partners in a coordinated fashion.

This account management role provides a significant opportunity to further develop client facing skills in leading issue resolution, driving company objectives, and project management. The account manager role develops relationship management skills that can be used in broader coverage and relationship management roles within TTS.

Qualifications and Competencies

This account management role provides a significant opportunity to further develop client facing skills in leading issue resolution, driving company objectives, and project management.

-Experience managing complex relationships with multiple contacts and senior engagement.

-Knowledge of commercial cards and work with multi-national Fortune 500 clients in a relationship capacity.

- Bilingual in French and English written and oral communication

- PowerPoint and Excel skills are required for preparation of meeting materials (Quarterly Reviews etc.) and well as analytic skills to identify trends in program metrics

- This role requires strong organizational skills and the ability to plan and execute strategic objectives.

 - Core competencies would include the ability to understand the technical aspects of commercial cards and cash management along with strong leadership and project management skills.

- CPCP Designation preferred but not required

- Bachelor's degree


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Institutional Sales

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Job Family:

Account Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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