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ICG Technology Summer Analyst, Production Support - Mississauga, Canada (North America - 2023)

Req ID 80013873 Location Mississauga, Canada Job Category Technology, Grace Hopper
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Responsibilities


You're the brains behind our work.
You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when. Citi is looking for Summer Production Support Analysts to join the Technology team in Mississauga. Technology within Citi is the backbone for all aspects of Financial Services. At Citi we solve problems, enhance services, and identify more efficient ways to build business, raise productivity, boost competitiveness and enable expansion. We are delivering state-of-the-art software applications to support Citi's core businesses in Capital Markets, Investment Banking and Trade Processing. We have to solve some of the most complex business problems, and rely on enterprise technologies such as Big Data, MongoDB, AB Initio, Java, .NET, C++ and more. Advancing our technological capabilities day after day not only delivers seamless services to the bank but works towards building the flexible systems that will define the digital bank of tomorrow. Production Support plays an integral part in running and maintaining the production environment for both front and back office applications so that Citi can confidently conduct business and service clients. Our production support analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and complexity and may impact Citi’s reputation or profits. Production support analysts are often ‘the bridge’ between developers and trading, so they quickly become equipped with extensive business knowledge, as well as technical skills.

Your time here will look something like this...
As a Production Support Analyst, you will work in a dynamic environment that adapts to the needs and priorities of the Trading, Sales and Middle Office. As you gain business knowledge combined with your technical skills, you will swiftly troubleshoot problems and provide solutions. This involves coordinating with other technology partners such as developers, business teams, etc. to monitor the end-to-end application environment in real-time. Projects that Summer Analysts have worked on in the past: • Improving Production Support Monitoring Techniques - Monitoring is vital to alert support to any issues within the production environment so they can quickly resolve them. Our analysts help to build upon and improve our current platform - using street-standard tools such as ITRS and ECS. • Design, development and implementation of tooling - Support analysts will have the opportunity to develop applications and scripts to aid themselves and their teams in their job. Our past analysts have implemented solutions that helped develop and hone their software development skills, ranging from excel macros, to python scripts, to C# and Java applications. • Organizational and operational efficiency improvements - Within various support teams there are still day to day activities that are being performed manually, so our analysts get involved in efficiency improvement projects to see where tasks can be automated or streamlined to free their time to get involved in strategic projects that can better serve the business.

We provide you with the knowledge and skills you need to succeed.
We’re committed to teaching you the ropes. The Summer Analyst Program starts in June with an in-depth education on the fundamentals of the Analyst role, as well as the nuances of Citi’s culture. The program also includes on the desk training, an informative speaker series as well as networking opportunities. Summer Analysts often return to Citi after graduating from University to become full-time Analysts and continue their career in technology.

We want to hear from you if...
-You are planning to graduate between December 2023 to June 2024 with a Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or another technology-related degree another technology-related degree -You have a GPA of 3.0 or above (preferred)

Who we think will be a great fit...
A dedication to learning and a true passion for the business are vital. As industries all over the globe continue to restructure and grow, we are hiring professionals who have a global perspective on the future of banking, and want to make an impact on the corporate level. We value diversity and so do you. We’ll also be looking for the following: • Passionate about technology, with knowledge of any of the following being a plus: • Ability to multi-task with sharp problem solving skills • Strong communicator, able to build relationships and rapport easily • Adaptable and enjoy working in a fast-paced environment • A team player • Positive attitude and keen to learn. • Ability to work under time constraints Citi is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process in accordance with law. Please inform me prior to your interview date if you require any accommodation throughout this process. #GHC
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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

“Don’t overthink and keep an open-mind. You will learn on the job, whilst there is some technical knowledge that can be learnt prior to joining the large majority comes with time and experience.” Reesha Analyst, Platform Sales
“During analyst rotations, it is important to be a sponge and absorb as much as possible. Actively listen during conversations and take notes so that you can ask follow-up questions.” Haley Assistant Vice President,
Equities and Securities Services
“The caliber of people at Citi is really high. They’re technically competent, fundamentally driven, and hungry to succeed. And I’m proud to work alongside them.” Fa'eez Investment Banking Analyst
“Citi wants to hear junior staff’s ideas. Because the company might know how finance is done historically, but we can provide new insight on what innovations we should be implementing to make it better.” David Corporate Banking Analyst

Why Citi?

We’re always on the lookout for great talent. At Citi, learning and self-development is integral to our culture and you can expect to continue to be challenged every day – it’s how we make progress. We take a hands-on learning approach to support your growth and learning.

  • Experience

    You’ll learn everyday by doing client work, analysis and other challenging assignments. Get on-the-job practice and feedback from Citi experts as you hone your skills alongside your peers.

  • Exposure

    You’ll have honest, open interactions with leaders of all levels and focus across our company. From networking events to work shadowing, you will have meaningful conversations and experiences at Citi.

  • Education

    You’ll also have access to our suite of functional courses and eLearning modules to ensure you have the knowledge you need for success. And when you’re ready, we have a whole host of leadership programs and coaching awaiting you.

  • Volunteerism

    You’ll also do more than just be a great partner to our clients. You’ll have the opportunity to give back and make a positive impact where we live and work through volunteerism.

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