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Applications Support Intermediate Analyst (Bilingual - Ukraine) - Hybrid

Job Req ID 23706626 Location(s) Mississauga, Canada Job Type Hybrid Job Category Technology
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Citi Overview

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

Why Citi? Join a Global Bank that believes in its talent

Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you. You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

About the Team: ICG Production Management

Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses. Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi. Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits

Role Overview

This role is to primarily provide Applications Support for the applications used by the Citi Ukraine franchise. The main application B2-CORE is used by a number of the local banks and one of the important functions is to ensure payment processing in a smooth manner using ISO standards. The support function requires liaising with the local users as well as with the vendor who supports the application in local Ukranian language as well as frequent interactions with the Bank of Ukraine.

The Applications Support Intermediate Analyst (Bilingual - Ukraine) - Hybrid is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Functional Key Responsibilities:

  • The Applications Support Intermediate Analyst - Hybrid provides technical and business support for users of Citi Applications used by Citibank Ukraine which requires very good knowledge of the Ukranian Language - both spoken and written for communicating with vendor for trouble shooting as well as with the National Bank of Ukraine.

  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

  • Act as a liaison between users/traders, interfacing internal technology groups and vendors

  • Participates in disaster recovery testing

  • Participate in application releases, from development, testing and deployment into production.

  • perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

  • Considers implications of the application of technology to the current environment.

  • Analyzes applications to identify risks, vulnerabilities and security issues.

  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

  • Exchanges ideas and information

  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

  • Performs other duties and functions as assigned in a concise and logical manner.

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 2-5 years experience

  • Must have good knowledge of Ukranian language (both verbal and written)

  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas.

  • Participation in some process improvements.

  • Previous experience or interest in standardization of procedures and practices.

  • Basic Business knowledge/ understanding of financial markets and products.

  • Knowledge/ experience of problem Management Tools.

  • Understands of how own sub-function integrates within the function and commercial awareness

  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence

  • Good customer service, communication and interpersonal skills

  • Good knowledge of the business and its technology strategy

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Knowledge of issue tracking and reporting using tools

  • Good all-round team member

  • Effectively share information with other support team members and with other technology teams

  • Ability to plan and organize workload

  • Ability to communicate appropriately to relevant stakeholder


  • Bachelor’s/University degree or equivalent experience


Job Family Group:



Job Family:

Applications Support


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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