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LATAM Issue Management and Reporting Analyst - AVP

Job Req ID 21333549 Primary Location Miami, Florida; Fort Lauderdale, Florida; Kingston, Jamaica; Puerto Rico; Guatemala City, Guatemala; New York, New York; San Salvador, El Salvador; Santo Domingo, Dominican Republic; São Paulo, Brazil; Buenos Aires, Argentina; Bogotá, Colombia; Heredia, Costa Rica; Montevideo, Uruguay; Tegucigalpa, Honduras; Panama City, Panama Job Category Compliance and Control
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Responsible for the support to day to day management and oversight of LATAM regional issues and overall issue management practices across the LATAM region. He/She will also be responsible for supporting the design and implementation of key reports leveraged in support to risk management activities as well as other managerial reports with primary focus on the regional needs. He/she will report directly to the LATAM Issue Management and Reporting Lead

Strong interpersonal skills and the ability to work well both as part of a team and independently are a must as this individual will be required to lead efforts single-handedly, as well coordinate very closely with In-Function Control Officers, and work alongside Business partners, Operational Risk Management, ICRM, AML, Legal, Risk, IA, Regulators and other stakeholders on a variety of initiatives. Will require frequent interaction with people at many levels of the organization, from junior analysts to senior management.

Key Duties & Responsibilities:

  • Proactive day to day management and oversight of regional issues in LATAM
  • Support businesses and functions on the design and documentation of corrective action plans
  • Partner with stakeholders across the region to ensure issues are proactively identified and documented
  • Monitor and oversee the remediation of regional issues
  • Drive timely and comprehensive remediation of issues owned by the regional management team (IBRC/CAO/CEO)
  • Support highest quality standards around issue management practices across the region
  • Maintain related procedures and other documentation
  • Ensure issue management standards are met
  • Produce reporting to support day to day issue management activities
  • Support relevant governance to ensure issues and remediation of those across the region are appropriate overseen
  • Partner with IBRCs and other relevant stakeholders on the implementation of tactical and strategic enhancements to issue management standards
  • Produce senior-level periodic reports to provide status updates and escalations, as needed.
  • Collaborate with IBRCs in the region and provide guidance/support related to the issue management standards
  • Support the Monitoring and reporting on Key Performance Indicators
  • Coordinate with the IBRCs, issue owners and coordinators on the remediation efforts for senior management reporting and escalation as relevant
  • Timely escalate issues, emerging risks, trends and themes to senior management and relevant forums as appropriate
  • Identify opportunities to implement improvements in controls and governance processes, reporting and forums
  • Promote Operational Risk awareness, issue self-identification and a strong risk culture
  • Highly organized with a capability of working with a large number of business and functions teams
  • Collaborate and share best practices or other relevant information with peers across the region
  • Resolve day-day issues and conflicting workload priorities
  • Provide critical support to a wide range of local and regional (as appropriate) activities  

Required Skills

  • The ideal candidate will be a take charge individual with excellent interpersonal skills and operational and analytical abilities
  • Ability to build and maintain professional working relationships with counterparts in different areas of the organization, working across geographies and corporate LOBs/ functions
  • Ability to manage through influence (e.g. management in the absence of reporting lines or with matrix reporting)
  • Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions
  • Analytical and able to conduct interpretation of regulations and define applicability to processes, products and services
  • Ability to influence, understanding how to operate effectively across diverse businesses
  • Comfort in navigating complex, highly-matrixed organizations
  • Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views
  • Strong written and verbal communication skills with the ability to interact effectively with people at all levels of the organization
  • Quick learner, team oriented with strong organizational, and presentation skills
  • Ability to prioritize and drive results in a deadline driven environment while maintaining attention to detail and complete accuracy
  • Domain of GRC/iCAPs, other reporting tools and their critical processes and components
  • He/she should have knowledge of Compliance, Audit, Controls and Corporate Information Security policies and standards
  • Capacity to proactively anticipate, identify, and resolve problems
  • Ability to present internally and externally to senior executives
  • Ability to multi-task, prioritize tasks and manage concurrent projects and deliverables, under tight deadlines to achieve deliverables according to the business requirements
  • Self-starter who can work independently and with an appetite for challenging assignments


  • 3-5 years experience in the Financial Services Industry
  • 2+ years of experience in Analytics and Reporting
  • Graduate degree, BS or concentration in Business Administration, Legal and/or Finance. MBA a plus
  • Leadership skills including ability to work effectively and drive results with a virtual global team
  • Up to date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation and reporting
  • General understanding of financial institutions framework and applicable regulation
  • Prior work experience in risk management/mitigation and controls
  • Prior work experience in operational risk, compliance or operations
  • Fluent English and Spanish. Portuguese a plus.
  • Risk-based thinking and an analytical mindset
  • Proficient in MS Suite applications
  • Analytical capability of data mining, result interpretation, drivers and trends and summarizing findings into charts, graphs and commentary presentations.  
  • Must be proficient in data mining tools, specifically MS Access and Excel, including use of formulas, pivot tables, vlookup functions and SQL macros usage.
  • Excellent written, communication, and interpersonal skills


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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