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Career Opportunity

Implementation Manager (VP), Securities Services Operations

Locations: Melbourne, Victoria Job Function: Operations, Implementation, Operations & Technology Employee Status: Regular Job ID: 20204407

Key Responsibilities:

  • Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including migrations, account openings and entitlements to deliver client desired services
  • Develop and communicate a regular status of all implementations in the relevant region highlighting any potential risk 
  • Engage in client discussions & relationship management activities as required to support the various Businesses
  • Work together with key parties in each project, and ensure all parties are accountable for their tasks and progress as planned.
  • Manage tasks to shorten cycle time and accelerate generation of revenues.
  • Handhold clients in fulfilling markets account opening documentations
  • Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
  • Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review    
  • Coordinate transition activities with all internal and external parties and report to clients
  • Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
  • Provide regular internal and external update regarding that projects that he/she is running


  • Extensive knowledge of banking products and operations, especially securities related services including Fund Accounting and Global Custody
  • Minimum of 13 - 15 years in a securities operations/client service role
  • Solid experience of assets transition and custody account opening activities preferred
  • Strong Customer orientation, Client facing skills and team player
  • Energetic, flexible, collaborative, and proactive with strong organizational skills
  • Good time management, negotiation and communication skills
  • PMP certified and good project management skills
  • Proficient in MS Projects
  • Able to identify issues/risks and escalate where appropriate


Job Family Group:



Job Family:

Implementation Management


Time Type:


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