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Control Officer

Job ID 20231718 Primary Location Melbourne, Australia; Job Category Operations - Transaction Services
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  • Perform the daily AU stock & cash reconciliation checking functions in TLM and ensure any exceptions found are immediately for regularization by the respective units.
  • Monitor that prompt follow-ups are administered by the Control Officers and to ensure exceptions are closed within reasonable timeframe.
  • Responsible for authorisation of system data, data entry and documentation.
  • Perform weekly custody escalation reports to managers across both custody and funds units.
  • Perform monthly reconciliation check of Colonial Feeder Fund holding statements versus SECORE records, unclaimed share records to CNPL’s, Secore Location change report, delisted share records, contract notes for both AU and NZ markets, managed funds movements.
  • Responsible for overseeing departmental procedures and controls.
  • Responsible for pro-active client service to both internal and external clients.
  • Responsible for related systems testing and review in UAT environment.
  • Perform yearly Inscribed and Physical Stocks (AU and NZ) reconciliations in terms of A&P requirements. 
  • To provide oversight on outsourced activities like billing and account maintenance.
  • To perform daily sanctions screening of all not straight through process transactions.
  • To assist the Head of control in coordinating internal and external Audits.
  • Coordinate quarterly MCA/GRC testing for both DCC and Funds.
  • Perform COB (continuity of business) responsibilities for DCC and Funds.
  • Perform Records Management duties for DCC and Funds.
  • To Manage control team EUCs and ensure the monthly and quarterly regional reviews are completed on a timely basis.


  • Ensure the business unit maintains the ethical standards contained in the Citi Code of Conduct.
  • Adhere to firm’s policies and procedures, regulatory and legislative requirements.
  • Responsible for monitoring and supervision of the business units to ensure compliance with firm policies and procedures, regulatory and legislative requirements (including International Standard Organisation & ASX and NZX Business Rules).
  • Responsible for ensuring the business unit is appropriately qualified, adequately trained and maintains its competence


  • Technical/Specialist skills/competencies

  • Comprehensive knowledge of the firms Service Level Agreement, compliance for both external and internal clients, and ensure that the department delivers a superior service.
  • Strong background and experience in back office administration processes and procedures.
  • Reconciliation and intermediate to advanced mathematical skills.
  • Ensure that ASX Business rules are upheld and that compliance issues are dealt with in a timely manner.
  • Ensure that procedures are updated in a timely manner.
  • Knowledge of internal Citi compliance policies.
  • Familiarity with all reconciliations performed including stock and cash, escalation procedures and responsibilities to perform.
  • Understanding of billing processes and methods of billing for custody.
  • Ability to identify control risks and document them for action.
  • Ability to manage audits and reviews.

  • Business/Industry knowledge/competencies

  • High level of experience in back office administration processes and procedures.
  • Capacity to mitigate operational risk, for the long-term and short term.
  • Extensive knowledge of CHESS / Austraclear settlement processes.
  • High level of understanding of audit issues and control risks.
  •  Knowledge of basic taxation rates and laws for Australia and New Zealand regarding With Holding Tax (WHT).
  •  Knowledge of the Australian and New Zealand equity markets.

  • Personal Attributes/Interpersonal skills

  • Ability to lead and influence a diverse group of team members.
  • Ability to manage multiple projects alongside day to day tasks.
  • Ability to prioritise tasks in order of importance and the ability to meet deadlines. 
  • High level of interpersonal skills and the ability to deal with clients in a congenial manner.
  • Skills in delegating and developing team members to perform new tasks.
  • Aptitude to identify and enhance process inefficiencies.
  • Willingness to assist others when required.


  • Qualifications

  • Tertiary qualified or SIA qualified preferred but not a requirement.

  • Description of minimum work experience required for this tole

  • 5 years market experience.
  • 5 years+ experience in managing a team of back office professionals.


  • Personally authorises

  • Data input.
  • Training Courses.
  • Leave.
  • Documents under power of attorney.
  • Process changes.
  • Profile activation.

  • Discusses with manager before authorising or actioning

  • Write offs.
  • Employing additional staff.
  • Significant structural changes.

  • Recommends to manager for action

  • Enhancements to systems and processes.
  • New projects.


  • Financial Parameters

  • Operating Risk to portfolio holdings (safe keeping).

  • Employees

  • Number of direct reports       0       Number of indirect reports      0


  • Internal

  • Settlement / Client Service Unit, Corporate Actions Unit, Funds Services Units.
  • ICG Control & Risk Unit.
  • Enterprise Risk Management (ERM) Unit.
  • Human Resources.
  • Compliance.
  • Legal.
  • Internal Audit (IA).
  • Client Executives.
  • Product Group .

  • External

  • KPMG, Client Advisers, Other Custodian, Fund Manager, Australian Stock Exchange (ASX), Australian Taxation Office, New Zealand Inland Revenue Office, Sydney futures Exchange CHESS, Austraclear and Share Registries, RBNZ.


Job Family Group:

Operations - Transaction Services


Job Family:

Securities and Derivatives Processing


Time Type:


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