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Career Opportunity

Client Associate Trade Support

Locations: Melbourne, Victoria Job Function: Operations - Transaction Services Employee Status: Regular Job ID: 20216827

The role of the Trade Support Senior Analyst within the Trade Support Team is to provide a pro-active settlements service and client support to all Citi’s domestic, international clients, both investor and intermediary and all interested stakeholders covering products which includes equities, fixed income, A&T, MF, PE and Cash products for both AU and NZ markets.

The role is also expected to assist in the progression and review, including the design and maintenance of processes and procedures pertaining to the support process to achieve the best outcome for our clients, this involves but is not limited to the identification of the most efficient and effective process to perform tasks while maintaining the strongest control environment.


  • Proactively assist the team in processing as required all instructions received in both AU and NZ markets, this can cover Equites, FI, Cash, A&T, MF and PE and includes pre-matching, settlement and fails management. Client instructions are received via SWIFT, Fax, CDS or other manual authorized methods.

  • Proactively process and manage to settlement any physical, unlisted/delisted, cross border conversions and off-market transfer requests received STP or manually in both AU and NZ. This can include instructing, pre-matching, settlement and fails management of Instructions received via SWIFT, CDS or other manual approved methods.

  • Proactively assist the team in monitoring the flow of trades to ensure accuracy and adherence to our communication and service standards.


  • Comply with the ethical standards contained in the Code of Conduct

  • Adhere to firm policies and procedures, regulatory and legislative requirements


  • Technical/Specialist skills/competencies

  • Computer literacy - Experience on clearing systems i.e. CHESS, EXIGO and RBNZ

  • Business/Industry knowledge/competencies

  • Working knowledge of the Equities, Fixed Income and Cash markets in Australia and New Zealand or in other financial markets. (Essential).

  • Working knowledge of SWIFT. (Not essential).

  • Personal Attributes/Interpersonal skills

  • Strong communication skills and excellent attention to details.

  • Highly organized, accurate and with an ability to prioritise work and meet deadlines

  • Ability to work flexible hours

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see


Job Family Group:

Operations - Transaction Services


Job Family:

Securities and Derivatives Processing


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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