Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Business Change and Control Manager (Melbourne or Sydney)

Job ID 20216228 Primary Location Melbourne, Australia; Job Category Operations - Transaction Services
Apply Now

The strategic intent of this role is to identify and support the execution of required Operational changes in line with business objectives to deliver the desired client experience.

The individual will require strong client service orientation and ensure that all current and future client needs are met by having appropriate communication and reporting to all relevant stakeholder groups on all agreed change initiatives.

This individual will support the head of the group and have active involvement with management both locally and cross border on matters related to CFS (Custody & Fund Services) operations whilst determining the feasibility of new products/services and technological support. They will drive the implementation of new clients and organic growth from an operational perspective whilst working in partnership with our offshore affiliates where significant accounting and custody work is located.


  • Lead and / or project manage change requests, implementations, system developments and projects across Funds Services Operations

  • Preparation and analysis of proposed changes, business requirements and technology deliverables to ensure smooth implementation of projects

  • Operations representative on program level implementations and broader change management teams

  • Build and maintain effective working relationships with our Product partners, Client Executives, Technology, Business Support, on shore/off shore Operations groups, Operational Risk, Compliance & Legal to ensure the delivery of change initiatives and tailored solutions  that will meet the expectation and needs of both clients and regulators.

  • Connects with all Custody & Fund Services operational streams across sites and cities.

  • Connects with AU/NZ PMO Governance

  • Manages business analysis for operational process improvements whilst mitigating risk.

  • Responsible for overseeing departmental procedures and controls.


  • Strong understanding of Accounting and Tax concepts.

  • Strong understanding of Transfer Agency/Unit Pricing

  • Strong understanding of Alternative Investments

  • Strong understanding of Superannuation Funds

  • Strong Project Management skills

  • Strong background and experience in back office administration processes and procedures.

  • Ability to solve complex issues and apply an appropriate risk management response

  • Ability to identify and address control risks

  • Ability to manage audits and reviews

  • Proficient in the use of MS Word, Excel,  Powerpoint, Project Management

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

Personal information (as defined in the Privacy Act 1988) will be handled in accordance with our Privacy Policy. Please see


Job Family Group:

Operations - Transaction Services


Job Family:

Fund Accounting


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs