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Career Opportunity

ROHQ GEMS Executive Services Operations Support Analyst PH

  • Primary Location: Philippines,National Capital,Manila
  • Education: Bachelor's Degree
  • Job Function: Operations - Core
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18075075


Job Purpose:

  • Supporting Citi’s online event management for the governance of meeting & event spend throughout APAC
  • Supporting Post Event Reconciliation Program
  • Supporting the regional GEM APAC team with Finance & Operations support

Job Background/Context:

  • Working for and reporting to the Asia Pacific Global Event Marketing - Executive Services

Key Responsibilities:

Job involves:

  • Support Citi’s Online Event Management System – Citi Events
  • Support the online event registration system and approval flow for all events across Asia Pacific in accordance with Citi Expense Management Policy
  • Help/Communication for individuals registering events around registration, Citi Events and correct event policy across Asia Pacific (servicing 18 countries)
  • Liaise with both GEM planners and other event organizers regularly for accurate data
  • Citi Events APAC “help desk” for any issues
  • Support Post Event Reconciliation Program
  • Support the Post Event Reconciliation Program across Asia Pacific in accordance with Citi Expense Management Policy
  • Provide guidance and liaise with Citi users on the Reconciliation Program requirement to ensure Data Integrity and Quality Control.
  • Track and oversee the progress and ensure post event reconciliation files are closed in a timely manner.
  • Finance & Payment Support
  • Invoice and expense processing for the department - ensuring that we operate in accordance with Citi Expense Management Policy and fulfil the audit requirement
  • Vendor registration and purchase requisition processing in compliance with Citi Procurement policies
  • Liaise with Payment team on payment processing and enquiries

Development Value:

  • Job-holder will have the responsibility to own projects, manage the Citi Events system and be the subject matter expert on post event reconciliation program and/or payment processing
  • A broad mix of users throughout APAC, gives this person an opportunity to communicate throughout Citi businesses and countries
  • Opportunities available to take on additional responsibilities/extra-curricular activities



  • A minimum of 3+ years’ experience in a business environment working in finance, operations or administration role
  • Preferably work experience within a multinational organization working with colleagues throughout Asia Pacific
  • Systems and data knowledge. Accounting knowledge/ experience beneficial


  • Highly Proficient in using Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
  • Languages (Fluent in English)


  • University degree or equivalent


  • Enthusiastic team player, willing to work with colleagues towards a common goal
  • Self-motivation, commitment and positive attitude
  • Strong attention to detail/focus on data accuracy
  • Shows initiative and proactive approach and able to make decisions
  • Strong organizational skills, able to manage time effectively, working to deadlines within a pressurized environment
  • Multitasking essential. Able to prioritize and work on several projects simultaneously
  • Excellent communication skills (verbal & written)
  • Shows willingness to undertake extra responsibilities
  • Excellent customer service skills
  • Ability to work on own and execute projects with limited supervision
  • May be required to work outside and beyond regular schedule due to deadlines