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TTS Onboarding Commercial Cards Implementation Region Head - EMEA

Job Req ID 21362544 Primary Location London, United Kingdom; Dublin, Ireland Job Category Implementation
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Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

The TTS EMEA Onboarding organization is responsible for coordinating the delivery of global, regional & local commercial cards solutions to Citi’s top tier corporate, FI, Public Sector and CCB clients. The TTS Onboarding organization drives client solution delivery & revenue conversion leveraging structured project management techniques. This is a leadership position heading up EMEA’s Commercial Cards Onboarding team, reporting directly to the Global Implementation head.

The job:

  • Define & execute the global commercial cards implementation strategy for EMEA

  • Ensure a seamless client on boarding experience through the application of best in class client project management methodologies.

  • Effective management of client relationships and development of the cards team as trusted advisor. Enhanced client satisfaction should be reflected in positive client survey scores & documented during detailed post implementation reviews & case book write ups for future implementation usage & marketing purposes.

  • Maximize Citi’s global network to ensure consistent, best in class solution delivery to our clients across geographies & functions

  • Ensure team consistently delivers against business goals & performance metrics. Deliver revenue conversion & ramp up targets, defined Scorecard KPI’s & “Must Win Battles”.

  • Lead escalation & provide senior support to overcome barriers to client solution delivery.

  • Continuously reduce implementation cycle time, ensuring the team consistently minimizes deal slippage & associated revenue conversion lead time. Accurately report project status, escalating effectively for slow moving projects.  

  • Deliver productivity & re-engineering programs to establish a scalable cards onboarding model that maximizes skills within the group & removes inefficient processes. 

  • People management: ensure effective people management, talent development, retention & succession planning practices are observed.

  • Effective workload management/prioritization to increase capacity/productivity within the onboarding team.

  • Drive cross functional & regional alignment with senior partners across product, operations, coverage & global organizations.

  • Ensure cost management targets are delivered through tight budgetary discipline & maximisation of lower cost locations, automation & outsourced providers.

  • Leverage best practices, operating models & synergies to ensure consistent client execution & heightened integration & cooperation across the organization.

  • Maintain disciplined & uniform application of structured project management methodologies within the cards team, ensuring effective project control, proactive risk identification & remediation and seamless delivery to plan.

  • Ensure strict adherence to defined quality standards & practices outlined in “best practices” collateral. Each team member should consistently achieve “excellent” rating in scheduled quality reviews.

  • Effective maintenance & communication of MIS and project metrics. Provide on-going senior management & stakeholder updates on programs.

  • Lead participation in talent forums, survey processes, VOE, etc.

  • Ensure 100% effective MCA results & support all audit protocols as appropriate.


  • Commercial Card product knowledge

  • Proven track record in executing complex organisational change management programs.

  • Strategic perspective – record of defining & executing organisational strategy.

  • Project management/treasury background & professional certification (ie, PMI, PRINCE2, ICM).

  • Leadership & motivational skills – proven record of developing & leading teams.

  • Results orientated.

  • Commercial awareness – clear understanding of how Citi achieves financial targets & where the TTS & specifically cards businesses contribute.

  • Strong communication skills (internal & external).

  • Negotiation, decision making & problem solving skills.

  • Experience operating at a senior (regional/global) management levels.

  • Strong risk management orientation.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

  • 23 days paid annual leave

  • Award winning pension scheme,

  • Life assurance and

  • Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.


Job Family Group:



Job Family:

Implementation Management


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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