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Operational Risk - Manager’s Control Assessment, VP

Job Req ID 21314679 Primary Location London, United Kingdom; Tampa, Florida; Irving, Texas Job Category Risk Management
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The Operational Risk Senior Manager accomplishes results through the management of professional team(s) and department(s). As part of the Governance Risk and Compliance (GRC) Initiative, assist with embedding, governing and enhancing the Manager’s Control Assessment (MCA) program – Citi’s management self-assessment tool for operational risk. Work in a team and as a sole contributor to ensure Operational Risk anticipation and quantification tools are robust to proactively identify emerging risks and control weaknesses.

Role will engage on control framework and RCSA (Risk and Control Self Assessment) transformation workstreams including integration of business end-to-end process flows to RCSA, control standards and expected monitoring and testing standards.


Day to day, the successful candidate will analyze risk, control information, and produce metrics focused on process mapping progress. He / she will also analyze operational risk information by material legal vehicles, managed segments. Other responsibilities include:

  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Governance and oversight may include (not limited to) technology operational risk, risk for example.

  • Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.

  • Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate polices, procedures, laws and regulatory requirements.

  • Assists in assessing current status of all regulation related controls.

  • Recommends control enhancements as needed.

  • Identifies best practices to be shared with global Citi businesses.

  • Develops and maintains tracking metrics for management reporting and escalation.

  • Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal.

  • Develops a broad and detailed understanding of the organization’s landscape, culture and technology.

  • Understands the various businesses and the applicable regulations which govern.

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

Experience / Competencies:

  • Demonstrated experience in Operational Risk is a must.

  • Other risk and control disciplines experience would be a plus, especially in credit and markets.

  • Experience in Internal Audit or Financial Control would be desirable.

  • Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, specifically.

  • Management of a global operations and a complex environment that includes global teams.

  • Excellent communication skills – verbal & written.

  • Degree educated but would consider professional qualifications and experience.


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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