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Operational Risk Manager, Operations & Technology (O&T)

London, United Kingdom| Dublin, Ireland| Belfast, United Kingdom

Job Req ID 22455626
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Acting as the functional heart of our business, Operations makes everything work on time and on target, in a world that demands lightning-fast transaction speeds, pinpoints execution accuracy and full visibility. It ensures global transactions flow smoothly around the clock, wherever we do business. Without it, the daily clearance, settlement and execution of a trillion dollars’ worth of trades and the weekly movement of tens of billions of dollars in dozens of world currencies would come to a complete standstill.

Success Profile

You’ll have strong communication, planning and organizational skills which will benefit you and the team. Our teams need individuals who can research, process, and interpret large amounts of information everyday which will allow you to make ethical decisions with integrity

  • Analytical
  • Adaptable
  • Logical
  • Quick-thinking
  • Multi-tasker
  • Efficient


The Operational Risk Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.


  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.

  • Governance and oversight may include (not limited to) technology operational risk, risk for example.

  • Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.

  • Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate polices, procedures, laws and regulatory requirements.

  • Assists in assessing current status of all regulation related controls

  • Recommends control enhancements as needed

  • Identifies best practices to be shared with global Citi businesses

  • Develops and maintains tracking metrics for management reporting and escalation

  • Establishes a rapport with Business Managers, Compliance, Internal Audit and Legal.

  • Develops a broad and detailed understanding of the organization’s landscape, culture and technology.

  • Understands the various businesses and the applicable regulations which govern

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Ability to manage teams. 

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 6-10 years experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.

  • Experience in Internal Audit or Financial Control would be desirable.

  • Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, specifically

  • Management of a global operations and a complex environment that includes global teams.

  • Excellent communication skills – verbal & written


  • Bachelor’s/University degree, Master’s degree preferred

Job Background/context:

The Operations and Technology (O&T) Control & Reporting organisation forms part of the first line of defence. Independent from the Operations and Technology functions which it supports, its role is to ensure appropriate governance, controls, oversight and reporting is in place across all products, processes, and systems, in order to protect the firm.

The successful candidate will work within the Legal Entity Operational Risk Oversight team, which is part of the Global ICG O&T Controls Team, partnering specifically with the O&T business.

The Legal Entity Operational Risk Oversight team is responsible for leadership of the risk and control program across Legal Entities applicable for O&T, to ensure a strong and consistent controls environment and to provide support to the Senior Chief Operations Function holders.

Job Purpose:

The Legal Entity Operational Risk Oversight team is responsible for maintaining and developing a comprehensive process and governance framework to identify, report and reduce operational risk at Legal Entity level within Operations & Technology.

Initial focus will be on the risk and control governance requirements relating to Fitness and Probity regulatory regimes in direct support of the O&T Senior Management Function holder and may expand to cover Citi's other key Material Legal Entities in the future.

Key Responsibilities:

Working as part of the Legal Entity Oversight team, the successful candidate will be responsible for overseeing a broad range of activities supporting the risk, governance and control frameworks for Legal Entities across O&T to support designated Senior Managers and to meet local regulatory requirements for existing and new Accountability Regimes.

  • Deliver activities to support the governance frameworks for UK and European Legal Entity Senior Managers.

  • Assist in the build of a Legal Entity oversight and reporting model that can be used effectively across multiple entities.

  • Establish and oversee the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.

  • Collation of various reporting and key control metrics used by Legal Entity Senior Managers for governance and management of their operational risks via a monthly forum including but not limited to: Issue remediation, CAPs, Internal Audits, Losses/Gains, Near Miss events, Information Security, Balance Sheet Exceptions, Conduct Risk, Technology, Cyber etc.

  • Ensure all the specific requirements associated with Accountability Regimes such as the UK Senior Manager and Compliance Regime (SM&CR) and the Ireland Senior Executive Accountability Regime (SEAR) are adhered to and documented accordingly, including Senior Manager delegation and responsibility metrics.

  • Deliver high quality reliable management information that may be used in support of the risk and control framework for various other Legal Entity Forums such as; Operations Control meetings, Legal, Audit Committee, Business Risk & Control Committee (BRCC) etc.

  • Analyse information and identify potential themes and trends seen within management information to ensure potential control issues are proactively addressed and resolved. Proactively suggest and recommend improvements to how risk areas are captured and reported. Present analysis at various forums and to seniors.

  • Facilitate accurate and appropriate reporting of operational risks to senior management.

  • Manage and continually develop relationships with multiple stakeholders including senior O&T management, Line Control Officers, various data providers and CAO Offices. Work with colleagues in other areas of Risk Management across first and second lines of defence, Finance, Compliance and the Businesses, to ensure appropriate management of Operational Risk.

  • Continuous development of KRIs and reporting thresholds to ensure ongoing appropriate governance of risk and control issues for senior management to infer actions and demonstrate oversight for Regulators.

  • Work closely with the Senior Manager Oversight Office, Independent Compliance Risk Management and Senior Manager Business Office, to ensure O&T are across Legal Entity governance matters and are proactively partnering on current and future change agenda.

  • Contribute to a robust control environment within the team to ensure accuracy and high standards at all times for a senior audience across all deliverables as well as Regulator scrutiny.

  • Contribute to developing systems and procedures to improve process efficiency and maintain best practice. Reviewing current processes and developing & implementing effective solutions to eliminate manual intervention and drive automation and efficiency opportunities is a key part of the role.

Development Value:

  • Unique visibility of multiple businesses across Citi.

  • Exposure to Executive Management across Operations, Technology and Controls organisations.

  • Opportunity to become a SME in Citi’s Risk Framework, key risk indicators and risk reporting systems as well as design, implementation, and management of governance frameworks.

Knowledge/Experience in:

  • Operations / Controls Governance / Compliance

  • Experience in O&T Operations and/or Controls in a reporting & data analytics position desired

  • Knowledge of key risk and control metrics and KRI reporting

  • Interaction with senior management

  • Designing, creating and enhancing reporting solutions and MI

  • Co-ordination and liaison across numerous global and local teams and groups

  • Change and project Management

  • Knowledge/Experience in Senior Manager oversight, UK SM&CR and/or Ireland Fitness & Probity Regime is an advantage

  • Analytical ability; asks insightful questions, strong attention to detail, breaks analytical challenges into workable components, draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed

Skills & Competencies:

  • Adapt easily to change and new challenges, flexible, robust, tenacious

  • Proactive, ability to use own initiative and take the lead to devise creative solutions

  • Strong process management skills

  • Strong data visualisation skills (data graphs, dashboards, RAGs)

  • Ability to lead projects from conception to completion

  • Attention to detail & accuracy

  • Excellent interpersonal and communication skills and ability to build networks

  • Excellent multi-tasking and organizational skills with the ability to work under pressure and prioritise within aggressive deadlines

  • Team mindset essential

  • Valuing diversity: demonstrate an appreciation of a diverse workforce

  • Proficient in MS Suite of Applications


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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  • Join our team
    of 220,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 95 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Success Stories

Get inspired and hear what employees who started their careers in Operations have to say about Citi


Cash and Trade processing Group Manager (SVP)
Length Working at Citi: 12 years

Learn more

What do you do at Citi?

I am responsible for the oversight and BAU of the various functions we have within FX, Confirmations, Settlements and Post Settlements. We service the Global FX/MM/Options Businesses across multiple Legal Vehicles. My main area of focus is Risk and Control and People Development.

How does your role/department impact the larger organization?

FX is a key partner to the various Products Citi support and we are key to the liquidity in the Global Markets.

How did you begin a career in your field?

Having worked in a Cash Office, and then in a Bank, I enjoyed Financial Services and that led me to Citi.

What does your day-to-day job entail and what do you like most about it?

My day is always busy between calls, dealing with queries from staff, our internal partners and often from the clients we support. I spend a lot of time focusing on Risk and Control, given the high volumes of transactions we do on a daily basis.

What is the best part about your work environment?

The teamwork and comradery we have within FX. We work hard but we have fun while we do it.

What do you enjoy most about your role?

For me it is the people I work with, they are a very talented, dedicated group who work collectively to achieve our goals. They are the reason I have remained in FX for so long.

What skill set does someone working in this kind of area need?

Ability to communicate effectively, teamwork, attention to detail, client service skills, adaptability and resilience.

What advice would you give to someone looking to break into a career in your field?

Be prepared to work hard and adapt to change.

Where can a career at Citi take you?

A career in Citi can take you wherever you want to go if you are prepared to work hard and take on roles/tasks that take you from your comfort zone.

What makes Citi a good place to work?

Citi has great benefits but more importantly a great community and people to work with.

Define what success means to you.

For me feeling like you have made a difference and achieved something at the end of each day.


KYC Analyst
Length Working at Citi: 1 Year

Learn more

What do you do at Citi?

I work for the KYC (Know Your Client) team which is part of the Information Services Group, which provides services to Citi’s institutional client base. KYC is primarily concerned with keeping the bank safe from the risk of money laundering and reputational risk, in tandem with meeting the requirements of our regulators. My role focuses primarily in the “refresh” department which ensures that client data is appropriately kept up to date in accordance with internal Citi policy and in-line with regulatory changes, but I am also part of remediation projects within the broader KYC sphere.

How does your role/department impact the larger organization?

My role sits closely between the investor sales department who manage client relationships, obtaining relevant regulatory information; and AML/compliance advisory teams who are at the forefront of mitigating business risk. Our role engages with a variety of stakeholders including our clients – by conducting due diligence, we can minimize the administrative burden for our whilst satisfying all necessary regulatory requirements across multiple jurisdictions.

How did you begin a career in your field?

My Master’s program focused largely on the legal contexts that multinational firms encounter and the challenges in navigating this. Major regulatory changes are defining features of the regulatory landscape Citi is a part of.

What does your day-to-day job entail and what do you like most about it?

My current role is very cross-disciplinary and no two days are the same. We liaise within our team, adhering to the processes of our department, receiving advisement from compliance/AML teams, engaging with data management teams and investor sales. My team is often a part of training for and implementing regulatory changes from across the world.

What is the best part about your work environment?

Collaboration , focus on innovation and the cross-disciplinary nature of my role makes no two days the same, and constantly shows the progression of the firm to meet client needs.

What do you enjoy most about your role?

Things are constantly changing. KYC is a very dynamic role, as regulatory requirements adapt and change, we as an organization must adapt with them. These changes allow people of all levels to be a part of innovating and streamlining our processes to be a more efficient and effective, all in the interest of providing the best experience for our clients.

What skill set does someone working in this kind of area need?

Attention to detail, a willingness to adapt and commitment to delivering results. Anyone who is dedicated and focused would fit well into this ever-changing department.

What advice would you give to someone looking to break into a career in your field?

The best thing you can have in your early career is have a good attitude and an eagerness to learn. The steepest learning curve comes at the beginning, so your approach to the challenges is what will aid you in navigating the early days.

Where can a career at Citi take you?

The sky truly is the limit. A career with Citi is dependent on the interests and ambitions of the candidate. If you have the drive to progress or your interests expand across different departments, Citi is an excellent place to facilitate this growth and movement.

What makes Citi a good place to work?

The truly global nature of my day-to-day is exciting, I can be communicating with Hong Kong in the morning, Germany in the middle of the day and New York in the afternoon. All of this makes you feel part of a bigger picture which is oriented towards gaining the best results for Citi’s clients. Additionally, Citi is very committed to the growth and development of their workforce, I have been with Citi for 1 year and have completed the first level of the Chartered Institute of Securities and Investment exams, and I am scheduled to complete the next level exams later in 2020.

Define what success means to you

Success is multi-faceted, for me, success is the balance of pursuing excellence in your daily role, with the drive and commitment to progress in the business.


Middle Office Operations – Risk, Compliance and Governance Analyst
Length Working at Citi: 2 Years

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What do you do at Citi?

I work in the Over The Counter Trades Middle Office department which forms part of the Middle Office Operations group within the wider Security & Issuer Services division. My role within the department is to help manage and coordinate all initiatives that impact the functional teams from an operational risk, compliance and governance perspective. These tasks include, but are not limited to, audit preparation (internal, SOC1, client), due diligence visits, End User Computing management, issue / cap closures and procedural updates. I ensure the department’s control framework and associated documentation is to a high standard.

How does your role/department impact the larger organization?

Citi’s clients, predominantly large Asset Managers, outsource a number of middle and back office services to Citi for any Over The Counter Trades Derivatives holdings within their portfolios. My principal responsibility is to ensure the department’s control framework and associated documentation is to a high standard.

How did you begin a career in your field?

I came through Citi’s Graduate Programme. After 18 months working at Citi, I applied internally for the role in the Over The Counter Trades Middle Office department.

What is the best part about your work environment?

Citi has a positive working environment that encourages employees to progress and grow within Citi. You are encouraged to apply yourself outside of your day to day role, to communicate and collaborate on projects with other teams. Citi recognizes you for your hard work with Citi Awards and Recognitions.

What do you enjoy most about your role?

There is a great degree of teamwork and communication within my team. We are encouraged to be innovative and express all our ideas no matter how small so we can always be the best for our clients.

What skill set does someone working in this kind of area need?

Understanding of a wide range of derivatives instruments and financial services. Excellent written and oral communication and a strong background in Risk and Control.

What advice would you give to someone looking to break into a career in your field?

The best way someone can learn is learning from others, broadening your knowledge, putting yourself out of your comfort zone and doing the best you can each day. Always look for new ways you can upskill no matter how small. The ones who succeed are the ones who challenge themselves day in, day out to learn something new. Your enthusiasm and attitude to learn and succeed will be valuable for any department. In summary, you must have the right attitude to make it happen.

Where can a career at Citi take you?

Starting your career in Citi at entry level, you have the opportunity to discover and shadow many different roles and departments that you may find better suited to you then you were previously aware of. As Citi is a global bank, you have the possibility to apply internally to another role globally.

What makes Citi a good place to work?

Citi values employee’s professional growth. Employees are encouraged to be innovative and to express ideas to management or through an idea databases. Citi recognizes you for your hard work and for taking on projects or applying yourself outside of your day to day role. I received 2 Citi awards and recognitions all within my first year at Citi. Taking on projects outside of your daily role not only expands your network but also your skills and experience.

Define what success means to you

Doing the best you can in every task each day.

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