Markets Ops Transformation Program Manager - VP (hybrid)
London, United KingdomJob Req ID 23657119
Citi is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!
As one of the world’s most global banks, Citi gives you the tools to make a difference. Through Transformation, we’re building the future of the bank and shaping the banking industry. Citi employs over 220,000 individuals located around the world, encompassing a broad range of teams, roles, cultures and backgrounds. Some of the skills that will make you successful in this role include:
- Cross-Functional Collaboration
- Credible Challenge
- Risk Management
- Data and Results Driven
Overview of Citi
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Markets Operations Transformation Team drives transformational change across Operations’ processes, risk and controls, regulation, efficiency drivers and technology investment. We partner closely with our Operations and Technology teams to build strategy and deliver a multi-year transformation, overseeing the execution with formal program management and portfolio management methodologies while leveraging data and metrics to optimize outcomes and business decision making. Our goal is to deliver best-in-class transformation to enable our Operations professionals to excel with client service excellence, robust risk management and continuous improvement.
Support planning, directing and coordination of day-to-day activities of program management
Partners with Technology, Operations and central program teams to prioritize delivery of key projects
Host working groups; driving collaboration between members maintain focus, enthusiasm and momentum
Proactively monitor progress, risks, issues and actions, escalating effectively where required
Identify, engage and build relationships with key stakeholders to maximize program outcomes and overcome obstacles
Confidently report and present program status in a variety of forms to stakeholders
Maintain high organizational discipline in documentation and archival of minutes and key program artifacts and evidence
Share and present opportunities and successes and identify how team's work fits into broader set of benefits
Contribute to driving an innovative and continuous improvement culture within Markets Ops
7+ years experience in transformation roles
Understanding of and passion for change management and process improvement programs using data to drive change
Technical understanding of core processes and business lines within Banking/Markets Operations e.g. allocations, reconciliations, confirmations payment processing etc. Experience working in an Operations line role is beneficial
High degree of organization and personal discipline
Collaborative mindset with an aptitude for developing effective working relationships
Strong problem solving abilities
Ability to communicate complex subject matter conceptually and succinctly
Bachelor’s/University degree or equivalent experience, potentially Masters degree
Job Family Group:Project and Program Management
Job Family:Program Management
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the EEO Policy Statement.
View the Pay Transparency Posting
Join our team
strong diverse employees
Socially minded employees volunteering in communities across 90 countries
Meaningful career opportunities thanks to a physical presence in over 95 markets
We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.
“By joining Transformation, you will be at the center of driving change at Citi. You’ll help us lay the foundation to make this a better place to work and do business by implementing sound risk and controls. This team will give you a launchpad of endless opportunities to grow as a professional and challenge yourself while working across various functions.”
Risk & Controls Transformation Lead
“Citi hires people for their potential and not just their experience. This gives people, including myself, the opportunity to try different roles and explore new careers. Transformation at Citi is a new adventure and will challenge how we do things at Citi: with clients, with regulators and with our peers.”
Mexico Transformation Head
“Data Transformation is a great area to be a part of at Citi. Data is at the heart of our business and ensuring that our data is of good quality with clear ownership is imperative to our success.”
Data Operating Model and Governance Program Lead
“This is an exciting area to work in at Citi! Being part of Transforming a 200+ year-old institution is a once in a lifetime opportunity. This is relatively new work, so not only you can learn new skills and get exposure, but you can play a pivotal role in shaping the Citi of the future.”
Data Tooling and Capability Head
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