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Manager’s Control Assessment (MCA) Product Analyst - AVP

Job Req ID 22578107 Location(s) London, United Kingdom Job Category Risk Management
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Job Background/context:

Operational Risk is an organization within Independent Risk.

Operational Risk Mission

Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational risks while promoting the implementation of actions to address root causes which may lead to unintended operational risk losses.

We drive an organization's understanding, anticipation and management of operational risk, so we can stay ahead of barriers to progress and keep Citi moving forward safely.

Operational Risk Objective

  • Support intelligent risk decisions that enable responsible growth for Citi and our clients
  • Provide a unique perspective that helps teams thoughtfully navigate the operational complexities they face every day
  • Provide deep and relevant expertise to address today's vulnerabilities and forward-looking perspective to prepare for what's next
  • Assist in protecting the firm and its reputation as we enable progress more effectively

 Job Purpose:

  • The candidate will be part of a newly established team working on evolving operational risk tools and techniques and driving strategic change
  • Responsibility for proactively managing multiple complex projects to improve operational risk and compliance risk management practices  
  • Design reporting and analytical techniques for varying requirements e.g. operational risk information by material legal vehicles, statistical analyses, etc.
  • Provide proactive contributions to ensure Operational Risk Systems are embedded using best-in-class approach. 
  • Hold training sessions to respond to user needs.

Key Responsibilities:

Contribute to Firm-wide Strategic Projects: 

  • Propose enhancements in operational risk management tools and techniques following strategic directions set by Senior Management
  • Develop techniques to make the operational risk assessment process more efficient
  • Contribute to the development, enhancement and oversight of the key tools in self-assessment systems:
    • Developing business requirements for system enhancements
    • Participate in working groups with In-Business Architects and their nominees to collect user feedback and proposed system functionality improvements
    • Leadership role in User Acceptance Testing (UAT)
    • User training on new and existing system functionality and the Self-Assessment Programme

Enhance Data Analysis

  • Development of analytical techniques to identify patterns in operational risk data  
  • Design reporting outputs which summarize and present analysis in concise, thought-provoking and action driven manner

Development Value:

The successful candidate will be part of a new team working on multiple firm-wide strategic initiatives in an evolving space. The role offers exposure to senior management and entails engagement with all businesses/functions/regions across Citi.


  • Experience of working in a dynamic project based environment with variable stakeholders and tight deadlines.
  • Analytical skills including data mining, statistical analysis, etc.
  • Confident and concise verbal communications skills, including the ability to influence and negotiate with senior members of staff
  • Relevant experience in risk identification, assessment, monitoring, and remediation will be an additional strength


University education preferred, although exceptional candidates who do not meet this criterion may be considered for the role provided they have the necessary skills and experience and an outstanding professional track record


  • Strategic thinker
  • Strong analytical skills; both quantitative and qualitative
  • Excellent organizational skills, ability to multitask and prioritize
  • Ability to analyze problems and formulate conclusions and recommendations
  • Outstanding attention to detail
  • Strong MS office knowledge including Excel, Word and Power Point.
  • Unwavering commitment to co-operative and collaborative working
  • Ability to speak confidently and authoritatively on a range of subjects and influence opinion
  • The successful candidate will need to show that he/she is unafraid to interact with counterparts and seniors in an environment with high exposure and expectations.


  • The candidate should be an effective team player
  • Strong written and verbal communication skills
  • The candidate should show an ability to proactively improve on existing processes
  • The candidate should be able to effectively work within tight deadlines


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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