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Global Fraud Head, Spring By Citi - SVP

Job Req ID 22490749 Primary Location London, United Kingdom; Jacksonville, Florida; New York, New York Job Category Risk Management
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The Global Fraud Head for "Spring by Citi" is a strategic professional who owns merchant Fraud Management and Chargebacks processes and strategy for Citi's acquiring business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.


  • Responsible for end to end Fraud Strategy and Operations for the Spring by Citi business globally.

  • Develops and drives authentication roadmap to be used across the lines of business with a focus on passive authentication and stream-lining the customer experience.

  • Interfaces with the Business owners, Risk Policy heads and operations Chief Operations Officer (COOs) to understand business objectives and gain buy-in for business changes and investment.

  • Develops and drives strategic technology roadmap

  • Identifies vendor tools/capabilities and developing test/controls to evaluates value

  • Recommends appropriate controls which will maximize the return on investment

  • Evaluates potential control enhancements which will improve business controls or reduce impacts to good customers

  • Partners with the business to facilitate new product/service delivery in safe and sound way

  • Understands the latest fraud performance trends and communicate these to the businesses and articulates mitigation projects and overall approach to Fraud related issues

  • Partners with Operations, Product, Technology Teams to coordinate actions to address Business and accountable for ensuring complete adherance with all relevant Global policies and standards

  • Performs other duties and functions as assigned

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 10+ years Acquiring Fraud/Risk Management experience required

  • Proven background in managing Acquiring Risk in a number of different markets/countries

  • Sound knowledge of both card and non plastic payment mechanisms

  • Proven background in managing offshored/outsourced vendors

  • Able to communicate effectively in both a written and oral manner and proven ability to be able to communicate complex subjects in a way that is simple to understand across all stakeholders


  • Bachelor’s/University degree, Master’s degree preferred

  • Certified Fraud Examiner preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Risk Management


Job Family:

Fraud Risk


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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