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Business Transformation Senior Lead - SVP

Job Req ID 21384256 Primary Location London, United Kingdom Job Category Risk Management
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Citi continues to enhance its business control and governance framework by building out Institutional Credit Management (ICM), a new function in the 1st Line of Defense, to house and consistently manage Credit Risk activities performed across its Institutional Client Group organization.

Institutional Credit Management (ICM) was established with the objective to provide an integrated “end-to-end” credit underwriting, identification, measurement, management and monitoring for wholesale credit businesses across the enterprise.

This role will report into the Head of Regulatory Transformation in ICM and will focus on the coordination of cross ICG Wholesale Credit Risk (WCR) remediation efforts. This will also include leading/assisting in PMO resource management for other strategic ICM initiatives and partnering with our Issues Management group as required.

This is an exciting opportunity for a practically minded professional with excellent knowledge of Program Management principles and a track record of their successful application in the Financial Industry.

The incumbent will be working closely with the wider ICM teams, first and second line teams, Business Managers, Control teams, as well as partner areas such as Operations and Technology.

Development Opportunities:

  • Opportunity to widen your knowledge of the investment banking industry and the products traded

  • Chance to build an exceptional global network of professionals across multiple institutional lending businesses, operations teams, technology teams and 2nd line functions, including Finance and Risk

  • Long-term career path across geographies and business lines

  • Competitive compensation package and benefits

  • Flexible work arrangements


  • Influences strategic direction and provides feedback with respect to initiative or program creation, alignment to business goals, stakeholder management, executive communications and so on.

  • Builds and manages relationships with key stakeholders, organizations and business heads

  • Collaborates with stakeholders to ensure program scope definition meets business objectives.

  • Identifies and drives resolution of issues, including those outside established programs of work as needed

  • Manages the identification of risks that impact program delivery, and develops and drives mitigation strategies when necessary.

  • Plans and coordinates day-to-day activities of running a program or portfolio of programs

  • Executes change control effectively throughout program.

  • Manages appropriate program staffing levels

  • Manages resources that are assigned to program & monitors commitment

  • Identifies, documents, and understands project and program dependencies

  • Measures program management performance against standards.

  • Establishes program communication needs and create program communication plan

  • Manages the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

  • Collaborates with Senior Management on cross functional areas and other programs, as appropriate.

  • Project management skillset beneficial

  • Collaborative problem solving approach and ability to work well under pressure


  • At least 10 years’ experience in transformation / change management roles or equivalent.

  • Proven experience in delivering large and complex projects in matrix organizations, and interacting with teams across all lines of defense

  • Experience in managing individuals or teams, both directly and matrix

  • Excellent problem solving skills; ability to see the big pictures with high attention to critical details

  • Ability identify and manage competing or changing priorities, and manage stakeholder expectations

  • Familiarity with WCR regulations / policies / standards

  • Has the ability to operate independently with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy

  • Excellent written and verbal communication

  • Interpersonal skills with the ability to work collaboratively and with people at all levels of the organization and across different geographic locations

  • A proactive and “no surprises” approach in communicating issues

  • Range of experience demonstrating flexibility in skillset and approach

  • Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word)


  • Bachelor’s/University degree or equivalent experience, Master's degree a plus


Job Family Group:

Risk Management


Job Family:

Business Risk & Controls


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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