Leading Product Implementation Specialist - Maternity Cover
The Leading Product Implementation Specialist is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Coordinate implementation of regional and global cash management solutions of small size and low complexity.
Managing the implementation of complex projects in accordance with the project management methodology and managing the portfolio of client projects to improve the client's experience with the bank
Creating a project plan in accordance with the client's requirements, determines the targets, stages of implementation, the critical path of the project and the main activities
Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals.
Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan.
Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews.
Maintenance of strong relationships with key customers and internal stakeholders, cooperation with regulatory authorities
Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery.
Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed CSR handover process 4/6 weeks before scheduled “go live”)
Attending when necessary Client meetings in close cooperation with TTS Product Sales and Relationship Managers
Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes.
Tracking and communicating internally the status of the deals.
Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
Participate in staff forums and survey process.
Complete all mandatory and personal development training as stipulated by controls officer and team lead.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-5 years relevant experience
Results orientation – evidence of proactively driving projects to conclusion. Excellent communication skills, ability to clearly and coherently express their views both orally and in writing, to defend their point of view. Organizational and planning skills, discipline. Negotiation, decision making and problem solving skills, logical composition of the mind. Ability to manage high workload within a pressurized environment. Flexibility – ability to manage a varying workload (ie, volume, complexity and composition). Ability to manage complex integration solutions, working alongside Technical and Technology teams. Excellent work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified. Attention to detail and experience of working in a controlled environment. Extensive organizational knowledge and multifunctional experience in teamwork for the implementation of multidisciplinary flow projects. Ability to analyze and solve complex problems; advanced influential skills
Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent written and verbal communication skills. Excellent customer interaction and management skills. Negotiation and decision making/problem solving skills. Ability to work under high-volume workload and prioritize in an effective manner. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank.
Economic education - Bachelors/Master degree
Level of English language proficiency - competent user
Job Families for Job Profiles
Job Family Group:Implementation
Job Family:Build Management
Time Type:Full time
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