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Universal Banker (Penang)

Job Req ID 22520723 Location(s) Kuala Lumpur, Malaysia; Pulau Pinang, Malaysia Job Category Consumer Sales
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The Universal Banker is an intermediate level position responsible for the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives.

Responsibilities:

  • Deliver high quality customer service to internal and external customers, and respond to and resolve account service issues
  • Execute various financial transactions, in accordance with bank policies and procedures
  • Transform service transactions to sales opportunities and refer opportunities to segment partners where appropriate
  • Educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking)
  • Participate in sales/ service activities by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
  • Identify inconsistencies in data, define business issues and formulate recommendations on policies, procedures or practices
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

  • 0-2 years of relevant experience preferred
  • Previous financial sales and customer service experience preferred
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:

  • Bachelor's Degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi has reached an agreement with UOB Group for the acquisition of our Consumer Banking business in Malaysia. The completion of the acquisition is subject to local regulatory approvals.

As this is a role to work in Citi’s consumer bank, the successful candidate will initially be employed by Citi and in due course, UOB will be extending an employment offer to the incumbent of this role to continue employment with UOB upon completion of the acquisition.

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Job Family Group:

Consumer Sales

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Job Family:

Branch Sales

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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