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MYS CTSM KL - ICG O&T Data Privacy and Cross Border Risk & Controls Officer - Vice President

Job Req ID 21328072 Primary Location Kuala Lumpur, Malaysia Job Category Risk Management
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The Institutional Clients Group (ICG) Operations and Technology organization includes more than 55,000 people supporting 5,000+ programs and projects that are executed on an annual basis driving Citi’s Mission to Be the Best for Our Clients. The ICG O&T Risk and Controls – Data Privacy team oversees data privacy oversight and controls activities across the full ICG O&T book of work and also partners with ICG Business and other Citi O&T groups to ensure alignment with the Enterprise Privacy & Confidentially program. This role offers the opportunity to liaise with ICG O&T leaders to lead risk management and controls implementation efforts, process improvement, and to contribute to organizational strategy. The role requires experience in risk management or controls oversight, preferably within an operations or technology organization. Knowledge of industry-standard data privacy principles and experience supporting a data privacy program are also preferred. Because of the wide purview of the team, this position provides a platform for continued development and visibility across a global organization as well as exposure to management and other functions.

Job Description:

Lead and/or support Cross Border Clearance program activities, including but not limited to:

Providing project oversight and business analyst support for ICG O&T Privacy Program initiatives; including monitoring and reporting on status of tactical and strategic projects and related milestones; Facilitating the recommendation of action plans

Providing transparent program status information to ICG Operations & Technology leadership, ensure appropriate escalation of risks and issues, and effective tracking of remediation efforts

Serving as a point of contact for cross border data clearance process-related matters

Developing effective working relationships with ICG Controls leadership, Cross Border Data Clearance (CBDC) team, Privacy Office, O&T Independent Compliance and Risk Management, and key ICG Business points of contact

Creating and managing clearance requests to completion through CBAT application and partnering with CBDC and Business subject matter experts in order to meet established service level targets

Leveraging reports, dashboards and other information to effectively manage and monitor closure of open actions prohibiting clearance

Compiling metrics and measures for regular reporting on cross border initiatives

Performing data analysis to identify trends that may indicate noncompliance

Identifying process, tool, and reporting improvement opportunities and participating in implementation of enhancement initiatives/ad hoc projects

Escalating issues and concerns through appropriate channels

Documenting effective procedures to identify and address disclosure requirements, and to ensure that data is being collected and used in accordance with those disclosures

Performing data analysis to identify trends that may indicate noncompliance; Driving risk reviews and compliance gap analysis and remediation efforts

Identifying process, tool, and reporting improvement opportunities and participating in implementation of enhancement initiatives/ad hoc projects

Supporting external compliance reviews and internal audits of the ICG O&T Privacy and Cross Border Data Clearance programs


Extensive experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.

Experience in Internal Audit or Financial Control would be desirable.

Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance, specifically

Management of a global operations and a complex environment that includes global teams.

Excellent communication skills – verbal & written


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Risk Management


Job Family:

Operational Risk


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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