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MYS CTSM KL Business Solution Lead (Wealth Management)

Job Req ID 22440126 Primary Location Kuala Lumpur, Malaysia Job Category Compliance and Control
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The Compl Bus Control Manager (Business Technology / Solution Lead), you are responsible to manage a team of business analysts to deliver all technology related scope including data analysis, perform trend review, manage data loading and enrichment process, discuss with the supporting countries to review surveillance rule / extraction logic (Wealth Management Products - Investment, Insurance, FX) to identify the required data elements to satisfy business requirements, work closely with Global Consumer & Global Function Technology teams to deliver a digital solution for business within the target timeline, perform User Acceptance Test (UAT), prepare reports / logs / documents etc. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

  • Lead a team who is responsible for completing all types of business solution / technology related activities e.g. Business Technology Requirement, Test Plan, UAT, PAT, COB etc.
  • Exercise full leadership and supervisory responsibility. Responsible for team performance.
  • Monitor team workflow, confirm tasks are meeting timeliness or come up with plans to keep all work current.
  • Manage the migration of new countries / scope to the Hub from evaluating feasibility to migrate, engagement with country on regulatory approvals, understand the complex data set requirements, automate with technology, provide support during parallel run, and complete the overall project within stipulated timelines.
  • Responsible for generating MIS and Metrics on ageing and closed cases to respective countries on timely basis for ensuring appropriate governance and oversight. Other key activities are covering surveillance analysts performance scorecard report, sampling for Quality Assurance and call monitoring review. 
  • Work on various regional projects to perform data validation and virtual hub model to align the process and data generation of reports for countries that have not been migrated to Hub.
  • Identify data source issues if any and proactively work with stakeholders and technology teams to ensure no impact to the business operations.
  • Trend analysis and surveillance reports for management reporting.
  • Assist with requests and may interface with compliance and audit examiners.
  • Analyze and identify risks based upon data / information provided.
  • Act as a consultant to the business regarding process improvements.
  • Ensure appropriate controls are in place for all work performed.
  • Drive corrective actions and develop corrective action recommendations.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • At least 6-8 years of banking experience in consumer banking technology / business analysis field
  • At least 3 years of experience leading teams preferred
  • Mandatory: Strong in SQL, understand database table structure and data elements, experience in automate manual processes
  • Preferred: VBA, EAP Big Data, Project, and change management experience
  • Ability to work independently, prioritize and work diligently under pressure
  • Ability to effectively communicate with multiple lines of business and multiple layers of management
  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
  • Strong project management and change management experience
  • Proven track record to manage a team / senior stakeholders
  • Good understanding of Big Data solution / related knowledge would be an advantage
  • Good understanding of audit and compliance functions in banking industry

Education:

  • Bachelor’s/University degree or equivalent experience (preferable in IT / Computer Science Domain)

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Job Family Group:

Compliance and Control

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Job Family:

Business Control

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Time Type:

Full time

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