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MYS Citibank Berhad - GIRO officer

Job Req ID 21317254 Primary Location Kuala Lumpur, Malaysia Job Category Operations - Transaction Services
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The Trans Srvcs Analyst 1 is an entry level position responsible for providing analytic and administrative support to TTS Operations. The overall objective of this role is to perform processing of digitized domestic payment transaction and provide support with processes surrounding transaction processing.


  • Accurate and timely execution of payment transactions in accordance to the customers’ and proactively highlight any issue during processing such as resource or any system issue.
  • Adherence to instructions, regulator’s requirements and as guided by the Payments team’s operating procedures
  • Support internal reconciliation requirements
  • Support regulatory reporting requirements
  • Accurate and timely escalation of issues to the relevant internal support team and to the Cash Ops Head
  • Support transactional investigation reported by CitiService and/or other internal stakeholders
  • Support business contingency activities
  • Support initiatives on improving productivity, enhancing controls and elevating client experience
  • Timely attendance and completion of all assigned trainings
  • Other roles and responsibilities as delegated by the Cash Ops Head


  • Relevant Degree or equivalent experience
  • Demonstrated project management skills
  • Ability to work under pressure and manage to deadlines
  • Ability to work in a fast-paced environment
  • Consistently demonstrates clear and concise written and verbal communication
  • Attention to detail and intermediate problem solving skills


  • Bachelor’s degree/University degree or equivalent experience


Job Family Group:

Operations - Transaction Services


Job Family:

Transaction Capture Services


Time Type:

Full time


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