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Fraud Ops Analyst - C09

Job Req ID 21356833 Primary Location Kuala Lumpur, Malaysia Job Category Operations - Services
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This position is responsible for executing consistently the KLCSC Fraud and Authorization risk and control and quality program by analysing the data, implementing automation and other strategies to monitoring transactions, call quality, identifying gaps and improvement opportunities and provide timely feedback to line managers in the hub.

The Fraud Ops Analyst is an intermediate level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

The position is also responsible for supporting the implementation of all fraud and authorization’s related policies, standards and procedures to ensure that the operation is fully compliant with all internal and external regulations and Citi’s internal policies.


  • Perform short and long term forecasting analysis and standardized fraud analysis
  • Make judgments based on practice and precedence, and work within guidelines, under general supervision
  • Develop and maintain working knowledge of business/industry standards and practices
  • Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
  • Identify inconsistencies in data or results, and exchange information in a concise and logical way
  • Impact the business directly through the quality of the tasks/services provided
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • Must have solid knowledge of SAS, SQL, and Microsoft Excel with very good skills in Macro/VBA coding and advanced excel formulas
  • Experience in automation using robotic process automation to transform operation processes highly desirable
  • Knowledge of any programming language or dedicated statistical software would be an advantage.
  • Statistical/data analytical skills - including both calculation and interpretation of outcome.
  • Conceptual and creative thinking (outside the box).
  • Experience with financial services companies particularly in the area of Fraud, Credit, Customer Services or Banking Operations.  Alternatively, strong IT academic background, knowledge of quantitative methods are preferred.
  • Project management skills desirable.
  • Initiative, creativity and attention to detail are essential.
  • Ability to work independently while being accountable for results.
  • Demonstrated ability to communicate effectively, both verbally and in writing, through all levels of the organization and through different business units.
  • Able to work under pressure and meet aggressive deadlines.
  • Experience in reporting the results of analysis in clear written form, and in presenting the findings during meetings and conference calls to senior stakeholders.


  • Bachelor’s degree/University degree or equivalent experience


Job Family Group:

Operations - Services


Job Family:

Fraud Operations


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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