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Career Opportunity

Cards- Merchant Partnership

Locations: Kuala Lumpur, Kuala Lumpur Job Function: Business Analysis Employee Status: Regular Job ID: 19145034

The Product Sales Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

  • Support sales delivery to our internal and external partners through dual delivery model in follow-up and responsiveness.
  • Responsible for supporting internal and external growth initiatives communicated to team.
  • Responsible for dissemination of communications.
  • Provide support on increasing and capturing cross sell opportunities.
  • Increase efficiencies of daily sales and operational activities.
  • Responsible for reporting sales results and reasons for successes.
  • Support sales executives with specific business initiatives; create, lead and advise on sales and product training; and support growth of sales.
  • Liaise between sales teams and branches on initiatives.
  • Represent sales on the development of strategies and programs to effectively partner with the bank.
  • Responsible for partnering sales leadership to deliver activities, programs and promotions on monthly sales and marketing calls.
  • Liaise with partners to develop marketing opportunities to maximize growth in sales and customer acquisition, retention and satisfaction.
  • Work in coordination with sales executives in creating, driving and supporting business plans and initiatives.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-5 years previous banking experience preferred

Education:

  • Bachelor’s/University degree or equivalent experience

Key function for this Relationship Manager role:
1.  Relationship and partnership management for merchants in groceries  , departmental store  and pharmaceutical categories
2. Proactively source, acquire, expand new CWP  partners to drive Citi card spend
3. Handle client inquiries and resolve issues related to both partnerships and acquiring ( EPP )
4. Planning & sourcing new CWP partners for generic and tactical offers
5. Ensure compliance in all internal and external dealings with customers
6. Aslan - Management and execution of various merchant requests; eg. statement extraction, repricing, terminal deployment, etc
7. Complete Citi Screening and EDD for designated merchant portfolio

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - MY

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Time Type :Full time

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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