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Branch Operations Transition Support (1-Year Contract)

Job Req ID 22501832 Primary Location Kuala Lumpur, Malaysia Job Category Operations - Core
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The Ops Sup Manager is an intermediate management level position responsible for contributing and providing operations support services in coordination with the Operations - Core team.  The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Responsible for providing support for operations activities in the Branch Channel segment
  • Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
  • Full ownership for one or more processes, reports, procedure or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables
  • Ensuring end results, quality and efficiency and contributes to resource planning, budget management and formulation of procedures
  • Contribute to development of new techniques, models, and plans within area of expertise
  • Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
  • Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures
  • Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:

  • 5-8 years of relevant experience
  • Experience in analyzing business requirements, developing test plans, and discrepancy resolution
  • Required Licensing/Registration: Series 7, Series 9, Series 10, and Series 63
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills


Education:

  • Bachelor’s degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi has reached an agreement with UOB Group for the acquisition of our Consumer Banking business in Malaysia. The completion of the acquisition is subject to local regulatory approvals.

As this is a role to work in Citi’s consumer bank, the successful candidate will initially be employed by Citi and in due course, UOB will be extending an employment offer to the incumbent of this role to continue employment with UOB upon completion of the acquisition.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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