Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Transfer Agency, Funds Admin Operations, Cash & Trade Process Manager, AVP

Job ID 20232236 Primary Location Kowloon, Hong Kong SAR; Job Category Operations
Apply Now

Key Responsibilities:

The candidate is required to have strong knowledge and extensive practical experience of the following core transfer agency processes:

  • Investor on-boarding, KYC administration & data maintenance
  • Transaction processing & investor servicing
  • Cash & trade settlement
  • Corporate action processing
  • Reporting shareholder trade activity to the client, fund accountant and fund custodian
  • Bank account reconciliation
  • Foreign exchange dealing & execution
  • Periodic client & investor reporting

The candidate should also have experience in the following responsibilities of the transfer agent:

  • Review of fund offering documents, prospectuses, operating memorandums and key fund documentation
  • Fund / Share class launches and implementation
  • Client conversions
  • Client change request management
  • Client servicing & vendor management
  • Oversight and control management for domestic and outsourced functions
  • Managing periodic client service review calls and due diligence visits
  • Awareness of regulatory and industry changes and how it impacts the business & operations

The candidate should have strong knowledge of the full trade cycle including other functions performed within the transfer agency unit, as well as the responsibilities of the fund administrator, fund valuation agent and fund custodian.

The following aspects of the role are also important:

People Management:
This role is for a people manager and in addition to managing the daily responsibilities of the team, the candidate will also be required to build an effective working relationship with and between the team members and to guide them in their tasks. Regular effective one to one sessions with direct reports are required and a planned approach to staff development is a key part of the role.

Control Environment:
The candidate is expected to identify issues or inefficiencies within the team and to build a strong, controlled working environment, concentrating on error prevention and mitigation.

Relationship and Network Building:
The candidate is also be expected to focus on building relationships with the Citi’s transfer agency outsourced vendors and other Citi locations that perform tasks on behalf of the Hong Kong transfer agency unit, with the clients and other business partners both internally and externally. The candidate will act as the transfer agency’s single point of contact for the vendor and sites performing transfer agency responsibilities on behalf of Citi’s clients, and will require strong skill sets and experience in respect of:

  • Acting as key relationship and escalation point for the vendors/other Citi locations across all TA functions, taking end-to-end responsibility for the transfer agency relationship.
  • Manage change with these business partners to ensure a controlled change environment
  • Engage in proactive added-value communication with vendors and other Citi locations, and conduct briefings within the transfer agency unit to build awareness across the teams.
  • Understand the requirements of oversight and control of 3rd party outsourced functions and the importance of adhering to regulatory obligations.

Development value:

This is a senior role and is an ideal position for a candidate with strong transfer agency operations and management experience, particularly in relation to client servicing, back office support and outsourced functions. The role will also present opportunities for involvement in departmental and inter departmental initiatives which are outside the daily tasks performed by the team. The role will provide opportunity to the candidate to participate in cross functional initiatives, being part of the overall management team within TA and Funds Operations


Job Family Group:

Operations - Transaction Services


Job Family:

Cash Management


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs