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Private Bank, Client Onboarding, Know Your Customer Quality Assurance Intermediate Officer

Job Req ID 21271716 Primary Location Kowloon, Hong Kong SAR Job Category Compliance and Control
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The Know Your Customer Quality Assurance Operations Officer (KYC QA) is responsible to support the onboarding of Citi Private Bank Asia & Global clients. A subject matter expertise in Private Banking Know Your Customer (KYC) & Anti-Money Laundering (AML), and with strong operational skills in documentation review. Candidate is expected to ensure timely and quality delivery of client profile review & approval, and ensure compliance to internal policy and regulatory requirements. The overall objective of this role is to deliver a seamless Client Onboarding experience for our clients.


  • Responsible to review and approve KYC client profile, perform documentation review, and Sanctions & AML name screening disposition

  • Carry out due diligence checks and information searches per internal standards

  • Partner with Business & AML Compliance stakeholders to support client onboarding and provide guidance & subject matter expertise as required including training junior member in the team

  • Work in partnership with Global and KYC teams to implement new policies and guidelines, and work towards developing consistent process and best practices

  • Ensure effective governance of tasks and processes with reference to internal policy and regulatory requirements

  • Engage in ongoing transformation to strengthen overall client onboarding controls including strategic program roll outs and system enhancements

  • Has the ability to operate with limited level of direct supervision

  • Can exercise independence of judgement and autonomy

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 3-5 years of relevant experience

  • Proven ability to make effective and timely decisions

  • Consistently able to anticipate and respond to customer/business needs

  • Demonstrated ability to build and cultivate partnerships across business regions

  • Good interpersonal and communication skills. Able to engage with people effectively and confidently across all levels

  • Clear and concise written and verbal communication skills

  • Able to strive under pressure and open to work staggered hours / weekends / public holidays


  • Bachelor's degree/University degree or equivalent experience

  • Review client's KYC documentation in accordance with the AML/KYC policies and guidelines

  • Review and approve clients’ profiles in accordance with CRF requirements and AML/KYC policies and guidelines

  • Carry out due diligence checks and information searches per standards of client onboarding

  • Review of CSS screening/significant change/SPF/BPR cases in accordance with the firms AML/KYC policies and guidelines

  • Liaise with other areas as needed (Compliance, Banker teams etc..)

  • Engage in ad-hoc projects


Job Family Group:

Compliance and Control


Job Family:

Business KYC


Time Type:


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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