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Consumer Bank Operations, Cards Transaction Services Representatives

Locations: Kowloon, Kowloon City Job Function: Operations Employee Status: Regular Job ID: 20158455

The Transaction Service Representative 4 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.The overall objective of this role is to maintain position records and provide support with processes surrounding securities.


  • Provide support for Global Consumer Bank Operation Team
  • Reconcile statement and e-statement; advice and e-advice and assist team head to prepare accrual information
  • Participate into UAT for statement related; amend the statement message in system per request and assist in test printing
  • Support card embossing reconciliation and daily process as a relief
  • Co-ordinate with vendor to confirm the daily output volume
  • Responsible for administrative support for the team, e.g. arrange statement related stationary, new promotional material to be sent to vendor
  • Monitor, analyze and/or evaluate processes and data and escalate all requests / inquiries / issues / errors in a timely manner
  • Apply a basic understanding of how immediate team coordinates with others in accomplishing the objectives of the wider team
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 1-3 years of experience in a related role
  • Ability to work under pressure and manage to deadlines
  • Ability to work in a fast-paced environment
  • Consistently demonstrates clear and concise written and verbal communication
  • Attention to detail and intermediate problem solving skills\


  • High School diploma or equivalent


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK


Time Type :


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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