The Fraud Ops Sr Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.
Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
Recommend and implement new work procedures and address and resolve exceptional/unusual issues
Partner with the operation team(s) and other departments within fraud prevention and loss control
Contribute to the development of new techniques and processes for the area or function
Serve as an expert in fraud prevention and loss control, overseeing a segment of the workforce
Evaluate moderately complex and varied issues with substantial potential impact
Assume informal/formal leadership role within teams, and coach and train new recruits
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
5-8 years of experience in a related role
Intermediate to senior level experience in a similar position preferred
Demonstrated experience in application and development of advanced statistical models
Proven experience in the Investigation and Fraud claims process
Experience in trend analysis and alerts in early fraud detection
Processes card transaction authorization and compensation
Proficient in Microsoft Office and Access
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree/University degree or equivalent experience
- responsible to ensure fraud detections strategies are effective with good risk-reward balance - be cautious in upkeep good customer satisfaction by providing customer-friendly fraud detection services - work with regional / local stakeholder to comply with all policies /standards / regulatory requirement in the fraud management processes - construct and maintain handy MIS for control and reporting purpose supporting other fraud units in the department. - Participate discussion in different forum on fraud detection / financial crime combating
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK
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