Skip to main content



The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Consumer Bank - Collections Group Manager - Senior Vice President

Job Req ID 21295699 Primary Location Kowloon, Hong Kong SAR Job Category Operations - Collections Default
Apply Now

The Collections Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to contact clients for collection purposes in coordination with the Operations - Collections Default team. The overall objective of this role is to drive recovery efforts on late stage delinquent customer accounts.

This position directly manages collections and recovery functions for credit card and consumer loan products, which includes a large people management component.  The objective of this position is to develop and maintain the collections strategy and infrastructure in order to minimize expenses within acceptable levels of credit losses.


  • Manage multiple teams, managers and possibly multiple Unit Supervisors that are involved in broader, more complex projects/work
  • Manage budget and planning, formulate policy and ensure delivery of end results
  • Resolve complex and varied issues with substantial potential impact
  • Apply an understanding of how own area contributes to achieving the overall function goals
  • Analyze factual information in complicated and unique situations and provide evaluative judgements, utilizing internal and external sources
  • Evaluate team performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years of experience in a related role
  • Senior to advanced level experience with commensurate experience in people management
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated negotiation skills
  • Continue to drive for digitalization solution
  • Achieve Right Shoring target
  • Drive for Operation automation


  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred


Job Family Group:

Operations - Collections Default


Job Family:

Core Collections


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Apply Now
  • Join our team
    of 200,000+
    strong diverse employees

  • Socially minded employees volunteering in communities across 90 countries

  • Meaningful career opportunities thanks to a physical presence in over 98 markets

We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

Saved Jobs

You have no saved jobs

Previously Viewed Jobs

You have no viewed jobs