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Consumer Bank - Cards Product Solutions Officer

Job Req ID 21296178 Primary Location Kowloon, Hong Kong SAR Job Category Marketing
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The Program Management Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and tech knowledge . Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required communication with partners. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.


  • Ensures the accuracy of content and design changes in programs supporting. Participates in the evaluation of program/campaign requests with project sponsors and the cross-functional execution team to ensure understanding and completeness prior to execution.
  • Works with project leads and development team to review requests for clarity and completeness.
  • Independently evaluates project requests, writes test scripts (and reviews other team members’ scripts for accuracy) to ensure all requirements are validated.
  • Accurately assesses for additional impacts and possible need for regression testing to ensure overall channel integrity.
  • Reports issues/defects clearly and timely.
  • Executes testing within short and frequently changing timeframes, at a high rate of accuracy.
  • Reports defects clearly and timely.
  • Maintains/posts testing documentation.
  • Participates on project calls as a key contributor leading up to release.
  • Effectively navigates complex IT process, such as account conditioning, and provides test accounts for broader testing team.
  • Assists Testing Manager with oversight of all testing performed by the offshore team, ensuring that processes are adhered to and training is conducted at defined frequencies.
  • Maintains testing documentation and analyzes test account data and/or project gaps, making recommendations to Testing Manager for improvement.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • Experience with Interwoven/Teamsite a plus. Experience with Mobile device and/or Responsive testing strongly preferred.
  • 2-5 years relevant experience
  • Excellent attention to detail and desire to continue to build on their knowledge to accurately identify testing needs/gaps. Demonstrated ability to prioritize and drive results with a sense of urgency. Exceptional communication skills. Excellent collaboration skills and ability to work as an owner within cross-functional teams. Proficient in MS Office applications. Customer-centric attitude. High energy individual with the ability to manage and prioritize multiple projects. Ability to work in ambiguous environment. Excellent documentation and record retention skills.


  • Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:



Job Family:

Marketing Program Management


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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