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Citi Private Bank, Know Your Customer Quality Assurance Ops Specialists, AVP

Job Req ID 23655546 Location(s) Kowloon, Hong Kong SAR Job Category Compliance and Control
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The KYC Operations Sr Analyst is an intermediate level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.


  • Responsible to review and approve KYC client profile, perform documentation review, and Sanctions & AML name screening disposition
  • Carry out due diligence checks and information searches per internal standards
  • Partner with Business & AML Compliance stakeholders to support client onboarding and provide guidance & subject matter expertise as required including training junior member in the team
  • Work in partnership with Global and KYC teams to implement new policies and guidelines, and work towards developing consistent process and best practices
  • Ensure effective governance of tasks and processes with reference to internal policy and regulatory requirements
  • Engage in ongoing transformation to strengthen overall client onboarding controls including strategic program roll outs and system enhancements
  • Has the ability to operate with limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-10 years of experience in KYC/AML process, compliance, operations, risk & control functions
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Ability to manage multiple stakeholders across levels, businesses, and geographies
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in handling urgent and escalation cases and manage internal team expectations
  • Proficient in Microsoft Office Applications
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient knowledge of English (written and spoken)


  • Bachelor's degree/University degree or equivalent experience


Job Family Group:

Compliance and Control


Job Family:

Business KYC


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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