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AVP - Fraud Detection Operations

Job Req ID 22496486 Location(s) Kowloon, Hong Kong SAR Job Category Operations - Services
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The Fraud Ops Sr Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.


  • Manage effective fraud detection operations for retail banking product such as credit card,  online banking, personal loan, credit card applications.

  • Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact

  • Recommend and implement new work procedures and address and resolve exceptional/unusual issues

  • Partner with the operation team(s) and other departments within fraud prevention and loss control

  • Contribute to the development of new techniques and processes for the area or function

  • Serve as an expert in fraud prevention and loss control

  • Assume informal/formal leadership role within teams, and coach and train new recruits

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years of experience in fraud detection operation, or strategies equipped with high experienced in scored based / rule based detection modules (e.g.. ThreatMetrix / VAAVRM / Instinct)

  • Intermediate to senior level experience in a similar position preferred

  • Demonstrated experience in application and development of advanced statistical models

  • Experience in trend analysis and alerts in early fraud detection

  • Proficient in Microsoft Excel / SAS

  • Consistently demonstrates clear and concise written and verbal communication


  • Bachelor’s degree/University degree or equivalent experience


Job Family Group:

Operations - Services


Job Family:

Fraud Operations


Time Type:

Full time


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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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