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Consumer Bank - Cards - Head of Client Experience, Business Planning and Control, Senior Vice President

Job Req ID 22447775 Primary Location Kowloon, Hong Kong SAR Job Category Product Management and Development
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The Head of Client Experience, Business Planning and Control is a senior management level position responsible for managing a broad range of employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for ensuring a robust control process is in place to deliver business priorities.

Responsibilities:

  • Manage a team of employees and/or multiple teams to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
  • Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business
  • Manage client and competitor market research, develop service innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
  • Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management
  • Lead innovation by working with external partners/alliances to develop solutions, manage ongoing relationships, exercise control over resources, policy formation, and planning, and prepare agreements
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 10+ years of relevant experience
  • Degree in Business Administration, Finance, Marketing, specialized analytics or related discipline
  • Broad and diverse function experience in marketing, credit, acquisitions, product development and analytics
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated analytical skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Ability to work in a team-oriented environment

Education:

  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

View the Pay Transparency Posting

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