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SVP - Enterprise Resilience Tool Program Manager (hybrid)

Job Req ID 22601023 Location(s) Jersey City, New Jersey; Tampa, Florida; New York, New York; Getzville, New York; Irving, Texas; Rutherford, New Jersey Job Category Corporate Services
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Citi’s Enterprise Resilience organization requires a senior program manager to lead the implementation of a global Enterprise Resiliency tool.

The SVP / Enterprise Resilience Tool Program Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills are required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

The incumbent will be a strategic professional who will play an integral role in working with stakeholders from across Citi to shape the requirements, define a roadmap and oversee the delivery of the new Enterprise Resilience tool globally. They will have a vast knowledge of critical business and resiliency needs.

This is an exciting opportunity to be at the center of a major new project to address the tooling requirements for Enterprise Resilience, which entails traditional foundations of Business Continuity Management and Crisis Management Planning.

Strong project management skills, strategic thinking, and the ability to define tool solutioning and business requirements. The candidate should possess the keen ability to engage with senior leaders to contribute to the implementation.

The successful candidate work with a team of resiliency/continuity professionals with strong implementation of tool solutioning, to entail IT product development implementation backgrounds. They will require a thorough understanding, as well as the ability to provide input into solutioning for efficiency regarding tooling in regard to the strategic direction of the overall Enterprise Resilience.


  • In depth experience with the FUSION risk management software system a plus.

  • Applied experience in leading global system program implementations at scale with demonstrated experience in process design and execution, strong communication skills,

  • Businesscontinuity/disaster/crisismanagement and operational resilience in the financial services industry or other federally regulated industry

  • Risk management and or control experience in the following disciplines:  Information security, continuity of business, data privacy, change/incident management and/or application development within the financial/banking industry a plus.

  • Good interpersonal, negotiation, influencing and stakeholder management skills

  • Knowledgeable in ISO 22301 Business Continuity

  • Experience with industry resiliency, and/or business continuity software programs (i.e. Fusion)

  • Experience in Business Continuity Planning and Business Continuity Program Management

  • High competency in written and oral communication

  • Strong meeting organization and facilitation skills

  • Ability to handle pressure and prioritize workload in a fast paced environment

  • Proficiency in Microsoft Office products such as Project, Excel, PowerPoint, SharePoint

  • Outstanding analytical and quantitative capabilities; accountability and results oriented with attention to detail and accuracy.

  • Ability to explain technical or complex issues and concerns in non-technical ways.

  • Highly proficient in MS PowerPoint.


  • Excellent influencing and diplomacy skills, with experience of communicating, negotiating and partnering with more senior colleagues.

  • Understanding of the topic and subject matter expertise can be learned - your soft skills and ability to think laterally are critical. These skills, combined with a dedication to learning and a true passion for driving improvement are the key attributes.

  • We value inclusion and diversity and so do you. We’ll also be looking for the following:


  • Able and willing to be bold and imagine a different future state, and to motivate, inspire and work with others to craft and build it.

  • Self-starter and creative problem solver who is willing to think ‘out of the box’, and “step into the shoes of” tool users to understand their needs.

  • Strong client and innovation focus, and curiosity to learn about new businesses, clients

  • Desire and ability to seek to ‘connect the dots’ and communicate the ‘big picture’

  • Must demonstrate integrity, and the ability to balance analytical thinking with empathy and compassion.


  • Strong cultural awareness and valuing of a diverse workforce.

  • Strong appreciation of differences in style and/or perspective, utilizing them to inform and enhance decisions or actions.

  • Actively collaborates with partners across the bank and world,  and achieve actionable results through others.

  • Promotes a culture of collaboration and teamwork across organizational boundaries, breaking down silos and encouraging the sharing of ideas and lessons learned.


  • Leadership presence; and will earn (and maintain) the trust of senior leaders.

  • People-focused attitude, with demonstrated positive relationship management and interpersonal skills with colleagues of all levels, background and across all teams.

  • Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Corporate Services


Job Family:

COB & Crisis Management


Time Type:

Full time


Primary Location:

Jersey City New Jersey United States


Primary Location Salary Range:

$158,140.00 - $237,200.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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