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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Mortgage Loan Coordinator

Job Req ID 22478555 Primary Location Jersey City, New Jersey; Chicago, Illinois; Tampa, Florida; Irving, Texas; New Jersey Job Category Private Client Product Services
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  • This individual will be an essential member of the Private Bank Residential Real Estate Operations team which is tasked with the end to end processing & closing of loans for Private Bank clients.
  • Drives and owns all activities of the loan processing from Underwriting approval through closing and funding
  • Ensure compliance with all Regulations and Citi processes
  • Own a medium to large pipeline of loans, including loans of greater complexity and clients with more complex needs
  • Independently addresses sensitive client situations and able to handle complex loan scenarios with very limited supervision
  • Proactively manage a high volume pipeline
  • Maintaining exceptional and frequent communications with Clients to ensure a seamless and first class client experience throughout the loan process
  • Exceptional client focus and highly proactive mindset
  • Ability to work under pressure and exceptional mindfulness of deadlines and due dates
  • Exceptional judgment and the ability to escalate to management with a strong sense of urgency for all volatile client matters
  • Timely preparation of mortgage documents
  • Ability to obtain relevant information from clients, realtors, title companies, appraisers, bankers, accountants or anyone associated with the origination process in a timeline manner 
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5+ years relevant experience
  • Exceptional communication skills and high comfortability talking with important clients
  • Strong proactive mindset with an exceptional attention to detail
  • Proven track record of meeting tight deadlines and ability to act with urgency
  • Ability to learn and follow key policies and procedures pertaining to the loan process and Citi
  • Experience in mortgage loan processing &/or closing and mortgage industry knowledge strongly preferred


  • Bachelors Degree


Job Family Group:

Private Client Product Services


Job Family:

RRE Mortgage Support


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

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We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than half way.

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