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Head of Application Development - Debt & Transaction Servicing (SVP)

Job Req ID 22580384 Location(s) Jersey City, New Jersey; Tampa, Florida; New York, New York Job Type On-Site/Resident Job Category Technology
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*** Senior Manager leading 3 Manager- total team size of 75-85 resources

The Applications Development Group Manager is a part of the Issuer Services Technology senior management team reporting to the NAM/LATAM Head of Development for Issuer Services Technology. This role is responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive applications systems analysis and programming activities. The Issuer Services business has aggressive business growth goals for the next 3-5 years and has made considerable additional investments in Technology, inclusive of quadrupling the size of the technology organization during the past few years. This role is critical to ensure our project oversight and delivery of solutions to the Operations and the Front Office businesses are best in class and scalable to continue supporting growth within the business and our internal technology organization.


  • Manage multiple teams of staff and vendors/contractors to accomplish established goals and conduct personnel duties for team (e.g., performance evaluations, career guidance/mentoring, hiring and disciplinary actions)
  • Provide strategic influence and exercise control over resources, budget management and planning while monitoring delivery and end results
  • Establish and maintain regular and open communications with senior stakeholders from the Business and Operations
  • Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
  • End to end staff and delivery management for several of the most critical application platforms utilized by NAM Agency & Trust
  • Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
  • Ensure essential procedures are followed and contribute to defining standards
  • Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
  • Coordinate with management across the organization to lead annual and mid-year resource and budget planning and ongoing financial reporting/reforecasting activities.
  • Work in partnership with the Global Office to provide accurate resource planning and hiring status to stakeholders and senior management
  • Provide organizational and cultural change leadership and change management
  • Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources
  • Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary
  • Assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Technology skills for team:
    • Java, C#, .NET, Spring, Spring Boot, ORM
    • JMS, MQ, NDM, SFTP
    • Angular, HTML5 (JavaScript, CSS), TypeScript, Sencha ExtJS, Jquery, ASP.NET
    • SQL Server, DB2
    • Cognos


  • 5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
  • 10+ years’ hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support (not just implementing ERP, CRM, infrastructure, etc., solutions)
  • 3+ years’ experience delivering software solutions using an Agile/iterative methodology
  • Expertise working with the business to provide project governance, demand prioritization, and resource supply management to ensure proper capacity planning, resource allocation, and staff utilization across the teams.
  • Extensive experience leading large technology programs and solution delivery teams inclusive of scope, scheduling, budgeting, and project planning in a matrixed environment with aggressive delivery goals.
  • Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills.
  • Assist in the creation of standardized methodology and ensure implementation of the same, leading the transformation to Agile methodology for the department.
  • Skilled multi-tasker with ability to manage numerous projects and tasks concurrently.
  • Substantiated experience raising the bar on staff delivery performance and cultivating high performance work environments.
  • Hands-on leader, visionary, and problem solver with a passion for excellence.
  • Experience managing vendors through the full vendor engagement life cycle including creating RFPs and SOWs, negotiating contract terms, financial management, and holding vendors accountable to the engagement terms and deliverables
  • Ability to work hands on with team members to inspire and motivate all levels of staff towards both tactical and strategic delivery goals.
  • Outstanding performer, persistent and pro-active leader, exceptionally detail oriented, and driven to exceed expectations.
  • Experience using JIRA a big plus.
  • Hands-on early career experience in a technical IT role preferred.
  • ITIL certification a plus.
  • Prior industry experience in Banking/Financial Services or Professional Services/Management Consulting a plus.
  • Experience leading transformational programs and managing global technology teams a plus.
  • Stable work history with at least 2 years average duration per employer, few breaks in employment, and with progressively increasing career responsibility.


  • Bachelor’s degree/University degree or equivalent experience, preferably in a Computer Science or related field.
  • Master’s degree preferred

Jersey City Salary Range:

$170,880 - $256,320 USD Annual

Tampa Salary Range:

$136,700 - $205,050 USD Annual


Job Family Group:



Job Family:

Applications Development


Time Type:

Full time


Primary Location:

Jersey City New Jersey United States


Primary Location Salary Range:

$170,880.00 - $256,320.00


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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