VP - Head of Account Manager Securities Services

The Client Executive Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to raise funds in the capital markets and provide clients with strategic advisory services in coordination with the Institutional Banking team. The overall objective of this role is to ensure the seamless delivery of investment strategies and advisory services to our public and private clients.

Responsibilities:

• Deliver client satisfaction and financial results through the management of service and operational issues
• Coordinate internal resources, own regional service issues escalations, resolve recurring/complex service issues, and complete regional incident reports
• Understand clients’ business needs and work with internal partners to deliver solutions, adding value for our clients and cross-selling Citi products
• Maintain client priorities, complete impact analysis and implement change rollout for regional market/ platform changes
• Drive culture change for Client Executives and Account Managers to become a single point of ownership
• Lead strong governance and controls
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
• Adhere to all policies and procedures as defined by your role which will be communicated to you
• Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a global financial institution
• Experience in leading client service as an account manager or manager of service team
• Demonstrated ability to manage teams, hire and/or develop diverse talent on regional basis
• Demonstrated ability to deliver to a high standard under considerable client relationship/time pressure

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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