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TTS Indonesia Onboarding Head

Job Req ID 22548142 Location(s) Jakarta, Indonesia Job Category Implementation
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The country Onboarding Head is accountable for end-to-end oversight and management of all country Onboarding activities (i.e. all Institutional Client account opening, account maintenance and Cash Management/Trade product implementation activities).  Some of these Onboarding activities may be complex/critical/large. Requires a comprehensive understanding of Onboarding functions and how they interact with upstream and downstream teams (i.e. Sales, Coverage, Product, IT, Operations) in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Commercial awareness is a necessity. Generally accountable for delivery of a full range of products and solutions for the country, and/or coordinating with other teams/geographic regions on regional or global onboarding activities where the country is in scope. Excellent written and verbal communication skills required in order to negotiate internally, often at a senior level. Some client communication is also necessary. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. The country Onboarding Head leads and directly manages a team of Onboarding professionals, and is responsible for recruiting, hiring, developing and retaining talent. Full management responsibility of the team including headcount budget and planning, to performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.


  • Lead the team on Onboarding Institutional clients using established processes, ensures the team proactively manages current status of all deals/requests.
  • Provides leadership, coaching, and regular feedback to help develop and motivate team members.
  • Recruits, hires, develops and retains a talented and effective team. Lives by and emulates the Citi Leadership Standards
  • Ensure scope of all Onboarding tasks of the team stays on track.
  • Ensure deliverables are being met by project participants for all key, sensitive Onboarding projects.
  • Escalation point on risks and issues according to established procedures.
  • To provide leadership and senior oversight of the team’s complex deals in line with project management methodology.
  • Oversight of all client on-boarding activity end-to-end for the country (including account maintenance, account opening, and product implementation). Regular review of dashboards and MIS to effectively manage BAU queues and minimize long-aging requests.
  • Support the team members as they manage and coordinate work with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams. Proactively engage and partner with the senior stakeholders across in the county across all of these key functions.
  • Continuously reduce the team’s average implementation, account opening, and account maitenance cycle times through continuous process improvements and active queue management.
  • Support the team to escalate effectively on hold and slow-moving deals.
  • Maintain solid relationships with key client and internal stakeholders
  • Partner with the client and internal stakeholders to escalate and manage critical issues to resolution.
  • Escalation point for key client and internal stakeholders
  • Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
  • Active, contributing member of both country TTS Operations management team, and of Asia regional TTS Onboarding management team.
  • Responsible for supporting preparation of client RFP responses related to country Onboarding
  • Identify opportunities for process improvements and contribute to department initiatives to implement process enhancement
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • 10+ years of experience
  • Effective leadership skills. People management experience preferred
  • Effective written and verbal communication skills, including with senior stakeholders and external clients. Experience with external client interactions preferred
  • Excellent presentation skills
  • Advanced Cash Management and/or Trade product business knowledge a plus
  • Understanding of and experience with corporate accounts and account opening processes a plus
  • Client service oriented
  • Experience managing projects, PMP Certification a plus
  • Knowledge of MS Office products


  • Bachelors/University degree, Master’s degree preferred


Job Family Group:



Job Family:

Build Management


Time Type:

Full time


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