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The health and safety of our colleagues and candidates for employment are our highest priority. Accordingly, Citi continues to monitor the COVID-19 situation closely. We have implemented precautionary measures across our firm globally, including conducting all candidate interviews virtually on a temporary basis until further notice where needed.

Telesales Officer

Job Req ID 22540249 Location(s) Jakarta, Indonesia Job Category Consumer Sales
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The Telesales Representative 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices.

Responsibilities:

  • Conduct outbound calls based on customer data to help to achieve loan goal
  • Provide differentiated outbound services and introduce competitive products and services so as to deepen customer relationship and enhance customer satisfactions
  • Comply with internal/external policy and procedures ensuring operational integrity
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • Knowledge on the bank's products
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Conveys ideas effectively in oral Tele-sales skill and persuasive/effective pitch skill Customer service-oriented mindset
  • Proficient in Microsoft Office Tele-sales manner
  • Preventive efforts to manage customer complaints
  • Proactive attitude

Education:

  • High School diploma or equivalent

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Job Family Group:

Consumer Sales

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Job Family:

Telesales

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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